Summary
Overview
Work History
Education
Skills
Timeline
Generic

Moana Wineti

Werribee,VIC

Summary

Detail-oriented professional with a proven track record at Jetstar Airways, excelling in customer satisfaction and efficient call handling. Demonstrated reliability and problem-solving skills while improving workflows as Functions Supervisor at Spotless Catering. Skilled in mail sorting and workplace safety, committed to enhancing operational efficiency and team productivity.

Overview

13
13
years of professional experience

Work History

Mail Sorter

Ranstad Staffing
08.2016 - 02.2020
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Collaborated with team members to ensure timely processing of high-volume mail shipments.
  • Maintained a clean and organized work environment for optimal sorting efficiency.
  • Ensured compliance with postal regulations by inspecting parcels and packages for proper labeling and postage requirements.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.

Order Picker

Ranstad Staffing
05.2011 - 06.2016
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.

Call Center Agent, Inbound Sales

Jetstar Airways
06.2010 - 03.2012
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Developed an in-depth understanding of company offerings, enabling confident presentation of tailored solutions to clients'' needs.
  • Increased customer satisfaction by efficiently handling inbound calls and addressing customer inquiries.
  • Contributed to achieving departmental goals by consistently meeting individual performance metrics.

Functions Supervisor

Spotless Catering
03.2007 - 04.2010
  • Oversaw daily operations of the various venues, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Western Heights High School
New Zealand

Skills

  • Attention to detail
  • Handling and sorting mail
  • Reliability and punctuality
  • Workplace safety
  • Problem-solving skills

Timeline

Mail Sorter

Ranstad Staffing
08.2016 - 02.2020

Order Picker

Ranstad Staffing
05.2011 - 06.2016

Call Center Agent, Inbound Sales

Jetstar Airways
06.2010 - 03.2012

Functions Supervisor

Spotless Catering
03.2007 - 04.2010

Western Heights High School

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Moana Wineti