Mobeena Petr
Guildford,NSW
Overview
10
10
years of professional experience
Work History
Financial Assist Specialist
Commonwealth Bank of Australia, CBA
03.2020 - Current
- Selected by the Senior Manger to partake in the SBC and PCC pilot which required regular updates, identifying potential risk, and offering insight into system enhancement and efficiency improvements.
- Obtained a position as a Virtual Support Officer (VSO) for the Financial assist, Re-engagement and Hardship CSN team which includes providing procedural guidance and comprehensive understanding of our operating systems to fellow agents
- Received exceptional performance review for consistently demonstrating key company values
- I am entrusted with handling escalations and addressing complaints.
- Trusted to facilitate and lead meeting
- Assisted my manager by raising a business risk by collecting required data daily. This allowed leaders in financial assist effectively manage their agents across all of FAS.
Personal Loan Capitalisation Tactical Remediation
Commonwealth bank of Australia
06.2021 - 09.2021
- Responsibilities included identifying account that had not been properly capitalized and ensuring the correct procedure was applied. - Capability to address and rectify issues effectively.
- Ability to clearly document and communicate finding and corrective actions.
Unsecured Assistance Specialist
Commonwealth Bank of Australia, CBA
05.2019 - 03.2020
- Responding to enquiries, managing complaints, troubleshooting significant customer service problems, providing general information
- Received a perfect Net Promoter Scores of 10, based on customer experience within a month, resulting in a recognition and award.
- Provided weekly reports to my team and furnishing with vital information regarding department updates or modifications.
Early Customer Engagement
Commonwealth Bank of Australia, CBA
01.2019 - 05.2019
- Taking inbound calls from customers on a broad range of everyday banking enquiries
- Responding to enquiries, managing complaints, troubleshooting significant customer service problems, providing general information
- Received multiple customer satisfaction feedback for providing top-quality customer service skills.
- Recognized for consistently demonstrating exceptional attention to detail, which resulted in customer satisfaction.
Team Leader
KFC
03.2018 - 12.2018
- Trained new employees.
- Coordinate daily customer service operations in orders, payments, and sales processes.
- Managed shifts following company policies and procedures including directing the employees in increasing sales and operating efficiently.
- Allocate responsibilities to each employee on shift and monitor performance accordingly
- Ensure tasks are only undertaken by those employees certified to perform them.
- Coordinate daily customer service operations in orders, payments, and sales processes.
Customer Service Team Member
KFC
07.2014 - 07.2017
- Trained new employees.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Information and Communications Technology -
Western Sydney University
Parramatta, NSW06.2026
References
Available upon request
Timeline
Personal Loan Capitalisation Tactical Remediation
Commonwealth bank of Australia
06.2021 - 09.2021
Financial Assist Specialist
Commonwealth Bank of Australia, CBA
03.2020 - Current
Unsecured Assistance Specialist
Commonwealth Bank of Australia, CBA
05.2019 - 03.2020
Early Customer Engagement
Commonwealth Bank of Australia, CBA
01.2019 - 05.2019
Team Leader
KFC
03.2018 - 12.2018
Customer Service Team Member
KFC
07.2014 - 07.2017
Bachelor of Information and Communications Technology -
Western Sydney University
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