Mocca Masuoka

Business Owner/Operator

OFUROYA THE JAPANESE BATH HOUSE

07.1999 - 12.2023

Oversaw end-to-end business processes to maintain proficiency and profitability.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Kept all building areas and equipment functional and well-organized to promote business performance.
Monitored staff performance, providing final-say assessment over inquiries.
Employed prompt decision-making and in-depth research to resolve issues.
Prepared bank deposits and handled business sales, returns and transaction reports.
Introduced new methods, practices, and systems to reduce turnaround time.
Interacted well with customers to build connections and nurture relationships.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Conducted audit inspections and independent checks to verify parts and materials.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed purchasing, sales, marketing and customer account operations efficiently.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Mitigated business risks by working closely with staff members and assessing performance.