MOEIN ABDULKARIM
Melbourne,Australia
Summary
Dedicated and detail-oriented customer service and security professional with extensive experience in front-end operations, team leadership, and administrative management. Adept at handling customer inquiries, overseeing security procedures, and managing scheduling, payroll, and operational investigations. Committed to ensuring seamless service delivery and fostering a safe and positive environment for customers and team members.
Overview
5
5
years of professional experience
Work History
Aviation Security Supervisor
Chief Group Services
12.2024 - Current
- Supervise security operations, ensuring adherence to aviation safety regulations and protocols
- Lead and train a team of security personnel to maintain high service standards
- Oversee security screenings, access control, and incident response procedures
- Collaborate with airport authorities and airline representatives to enhance security measures
Aviation Protection Officer & Team Leader
MSS Security
10.2023 - 12.2024
- Managed a team of security officers to ensure compliance with aviation security policies and procedures
- Oversaw passenger screening, X-ray operations, and final departure checks
- Administered payroll, shift scheduling, and team coordination
- Addressed workplace conflicts, ensuring a professional and effective work environment
- Provided exceptional customer service to passengers, assisting with language barriers and navigation challenges
Customer Service Employee & Assistant Customer Service Manager
Woolworths
03.2020 - 09.2023
- Delivered excellent customer service in person and over the phone, resolving inquiries efficiently
- Managed online orders, ensuring timely processing and pickup
- Maintained store organization, including restocking tobacco and confectionery items
- Supervised front-end department operations, including rostering and staff coordination
- Conducted investigations and prepared reports to support operational efficiency
Education
Bachelor of Business - Human Resource Management
RMIT University
Skills
- Customer Service & Relationship Management
- Team Leadership & Staff Training
- Aviation Security & Safety Compliance
- Administrative & Payroll Management
- Conflict Resolution & Problem-Solving
- Scheduling & Workforce Coordination
- Investigations & Report Preparation
- Microsoft Office Suite (Excel, Word, Outlook, Teams, PowerPoint)
- Security Screening Systems & X-ray Operations
- Rostering & Payroll Software
References
Available upon request.
Languages
- English, Fluent
- Arabic, Intermediate
Personal Information
Date of Birth: 03/30/04
Timeline
Aviation Security Supervisor
Chief Group Services
12.2024 - Current
Aviation Protection Officer & Team Leader
MSS Security
10.2023 - 12.2024
Customer Service Employee & Assistant Customer Service Manager
Woolworths
03.2020 - 09.2023
Bachelor of Business - Human Resource Management
RMIT University
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