Summary
Overview
Work History
Education
Skills
References
Languages
Personal Information
Timeline
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MOEIN ABDULKARIM

Melbourne,Australia

Summary

Dedicated and detail-oriented customer service and security professional with extensive experience in front-end operations, team leadership, and administrative management. Adept at handling customer inquiries, overseeing security procedures, and managing scheduling, payroll, and operational investigations. Committed to ensuring seamless service delivery and fostering a safe and positive environment for customers and team members.

Overview

5
5
years of professional experience

Work History

Aviation Security Supervisor

Chief Group Services
12.2024 - Current
  • Supervise security operations, ensuring adherence to aviation safety regulations and protocols
  • Lead and train a team of security personnel to maintain high service standards
  • Oversee security screenings, access control, and incident response procedures
  • Collaborate with airport authorities and airline representatives to enhance security measures

Aviation Protection Officer & Team Leader

MSS Security
10.2023 - 12.2024
  • Managed a team of security officers to ensure compliance with aviation security policies and procedures
  • Oversaw passenger screening, X-ray operations, and final departure checks
  • Administered payroll, shift scheduling, and team coordination
  • Addressed workplace conflicts, ensuring a professional and effective work environment
  • Provided exceptional customer service to passengers, assisting with language barriers and navigation challenges

Customer Service Employee & Assistant Customer Service Manager

Woolworths
03.2020 - 09.2023
  • Delivered excellent customer service in person and over the phone, resolving inquiries efficiently
  • Managed online orders, ensuring timely processing and pickup
  • Maintained store organization, including restocking tobacco and confectionery items
  • Supervised front-end department operations, including rostering and staff coordination
  • Conducted investigations and prepared reports to support operational efficiency

Education

Bachelor of Business - Human Resource Management

RMIT University

Skills

  • Customer Service & Relationship Management
  • Team Leadership & Staff Training
  • Aviation Security & Safety Compliance
  • Administrative & Payroll Management
  • Conflict Resolution & Problem-Solving
  • Scheduling & Workforce Coordination
  • Investigations & Report Preparation
  • Microsoft Office Suite (Excel, Word, Outlook, Teams, PowerPoint)
  • Security Screening Systems & X-ray Operations
  • Rostering & Payroll Software

References

Available upon request.

Languages

  • English, Fluent
  • Arabic, Intermediate

Personal Information

Date of Birth: 03/30/04

Timeline

Aviation Security Supervisor

Chief Group Services
12.2024 - Current

Aviation Protection Officer & Team Leader

MSS Security
10.2023 - 12.2024

Customer Service Employee & Assistant Customer Service Manager

Woolworths
03.2020 - 09.2023

Bachelor of Business - Human Resource Management

RMIT University
MOEIN ABDULKARIM