Moeroa Metuangaro
Townsville,QLD
Summary
Dynamic courier driver with Aus Post, recognized for exceptional customer service and efficient delivery coordination. Proven expertise in route optimization and vehicle maintenance, ensuring timely and safe transport of goods. Strong problem-solving abilities and attention to detail contributed to enhanced customer satisfaction and operational efficiency. Committed to safety compliance and effective communication.
Overview
10
10
years of professional experience
Work History
Courier Driver
Aus Post
Townsville, QLD
04.2021 - Current
- Provided excellent customer service by answering questions about delivery status.
- Checked contents of shipment against shipping documents prior to leaving warehouse.
- Ensured all packages were properly labeled and sealed.
- Performed regular maintenance checks on vehicles including oil changes and tire rotations.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Delivered items to residential addresses within specified time frames.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Communicated with customers to coordinate delivery times.
- Assessed size, weight, and special handling requirements of each package.
- Loaded and unloaded cargo from trucks, vans, and containers.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Reported any accidents or incidents involving self or others immediately following incident.
- Responded quickly to emergency situations requiring immediate action.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Coordinated parcel delivery using strong time management skills.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Documented pickups and deliveries and submitted reports after shift.
- Quickly responded to customer inquiries to improve business relationships.
- Checked and secured package loads before deliveries.
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
- Performed routine vehicle inspections before and after each shift to ensure operational safety.
- Reported any accidents or vehicle issues immediately to management, ensuring a quick resolution.
- Coordinated with dispatch and team members via radio or phone to share updates and receive instructions.
- Maintained accurate records of deliveries and customer authorizations and communicated delays or issues.
- Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Followed all safety regulations and traffic laws during delivery operations.
- Assisted in the sorting and preparation of packages for next-day deliveries.
- Managed inventory of delivery supplies, such as packaging, labels, and delivery forms.
- Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
- Adjusted routes in real-time based on traffic conditions or customer requests.
- Utilized navigation tools and local knowledge to find the most efficient delivery routes.
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
- Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
Banana Packer
Alyse Thomas
Innisfail, QLD
06.2018 - 03.2020
- Transported harvested bananas from orchards to storage facilities via truck or cart.
- Assessed the ripeness of bananas before harvesting them.
- Monitored weather conditions throughout shifts, adjusting harvesting accordingly.
- Stacked boxes containing harvested bananas neatly in storage containers or trucks.
- Sorted harvested bananas into various sizes and grades based on quality criteria.
Cabin Sorter
Leigh Curnow
Cairns, QLD
02.2015 - 05.2018
- Performed quality control checks on all sorted items before packing them away.
- Followed established safety procedures while operating machinery.
- Identified any issues regarding product labels, sizes, colors during the sorting process.
- Trained new employees on proper sorting techniques and procedures.
- Organized sorted items into designated areas for further processing or shipment.
- Cleaned work area regularly so as not to impede productivity or efficiency levels.
- Kept work area clean and organized at all times.
- Reported any problems with machinery or supplies immediately to supervisors.
- Inspected items for damage, defects or discrepancies prior to sorting.
- Communicated effectively with fellow sorters about workloads and progress updates.
- Followed detailed instructions from supervisors in order to complete tasks accurately.
- Ensured that all safety guidelines were strictly followed at all times.
- Ensured compliance with health and safety regulations during all sorting processes.
- Identified and separated recyclable materials from waste.
- Used smartphones and handheld devices to sort, scan and prepare orders.
- Maintained a clean and organized work area to ensure a safe working environment.
- Counted products manually or electronically to transfer into sorting systems.
Education
Some College (No Degree) -
Wellington Girls College
Wellington Skills
- Vehicle maintenance
- Delivery coordination
- Route optimization
- Customer service
- Safety compliance
- Load securing
- Inventory management
- Traffic navigation
- Record keeping
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Emergency response
- Quality assurance
- Clean driving record
- Package delivery and Pick-up
- Valid Driver's license
- Punctuality and reliability
- Delivery scheduling
- Traffic safety
- Scanning device operation
- Safety protocols
- Delivery and pickup
- GPS and route planning
- Smartphone usage
- Heavy lifting
- Verbal and written communication
- Multitasking and organization
- Package pickup and delivery
- Map reading
- Handheld scanning devices
- Relationship building and rapport
- Decision-making
- Working independently
- Package handling
- Returns pickup
- Loading and unloading
- Route planning
- Deadline adherence
- Courier training
- Delivery management
- Efficient navigation
- Time sensitive deliveries
- Traffic law knowledge
- GPS navigation
- Logistics and transportation
- Coordinating efficient routes
- Attention to confidentiality
- Hazmat protocols
- Customer feedback handling
- Sorting
- Delivery transport
- Problem-solving
- Delivering medical records
- Dispatch collaboration
- Local geography
- Written communication
- Dispatch
- Vehicle inspections
Timeline
Courier Driver
Aus Post
04.2021 - Current
Banana Packer
Alyse Thomas
06.2018 - 03.2020
Cabin Sorter
Leigh Curnow
02.2015 - 05.2018
Some College (No Degree) -
Wellington Girls College