Summary
Overview
Work History
Education
Skills
Timeline
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Moetoto Fa'asolo

Strathpine,QLD

Summary

Offering strong interpersonal skills and commitment to learning and development in dynamic environment. Brings understanding of customer service principles and clear communication abilities. Ready to use and develop these skills to excel in any given work position,

Overview

3
3
years of professional experience

Work History

Deli and Rotisserie Attendant

Costco
07.2024 - Current
  • Prepares, cooks, and packages rotisserie chickens and other rotisserie items. Stock s and rotates boxes of chickens and other items. Follows
  • Costco formulas and diagrams to prepare merchandise. Cleans deli area, rotates supplies, and assists in other areas of the warehouse as
    necessary. Follows proper safety procedures and standards.


  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.

Customer Care Consultant

Weploy
11.2022 - 05.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Navigated multiple computer systems and applications to find information.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Logged call information and solutions provided into internal database.
  • Maintained and managed customer files and databases.

ARE Internal Supervisor

Airport Retail Enterprises
05.2022 - 11.2022
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Optimized profits by controlling food, beverage and labor costs.
  • Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
  • Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.

Education

High School Diploma -

Bray Park State High School
Bray Park, QLD
11.2014

Skills

  • Cultural Awareness
  • Client Inquiries
  • Communications Support
  • Maintaining Database Information
  • Performance Improvement
  • Membership Inquiries and Renewals
  • Staff Training
  • Microsoft Office
  • Account Management

Timeline

Deli and Rotisserie Attendant

Costco
07.2024 - Current

Customer Care Consultant

Weploy
11.2022 - 05.2023

ARE Internal Supervisor

Airport Retail Enterprises
05.2022 - 11.2022

High School Diploma -

Bray Park State High School

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Moetoto Fa'asolo