Moh Zouaoui
Gold Coast,QLD
Summary
Dedicated and approachable Venue Manager with more than 10 years of experience in the bar and restaurant environment. Highly skilled in managing venue operations, with extensive expertise in drink preparation, beverage management, and front-of-house (FOH) operations. Proven ability to lead teams, enhance customer experiences, and drive business growth.
Overview
9
9
years of professional experience
Work History
Venue Manager
Nineteen At The Star (Star Gold Coast)
2021.05 - Current
- Reviewed and inspected all areas of the facility and checked supply levels for quick restocking to maintain appearance and functionality.
- Oversaw events hosted for an average of 250 people and assisted with crowd control.
- Coordinated sound equipment, furniture, and material rentals for venue events.
- Participated in community events and developed relationships with the public to attract new patrons.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
Bar Consultant
Self Employed
2020.12 - 2021.04
- Ran multiple venue social accounts, helping venues reach a broader market.
- Researched and analyzed operations to ascertain detailed client needs.
- Oversaw project schedules and evaluated progress toward important milestones at every phase of the project.
- Analyzed costs and expenses to measure against the original budget, making adjustments to align operations with fiscal goals.
- Broadened improvement initiatives by troubleshooting problems and recommending corrective actions.
- Assisted senior management in negotiating and renegotiating contracts to improve cost savings.
- Delivered a high level of service to customers in an effort to build upon relationships for the future.
- Maintained current knowledge of market trends to help clients feel fashionable and confident in their style choices.
Venue Manager (Opening)
Kekou Melbourne
2018.07 - 2020.11
- Participated in community events and developed relationships with the public to attract new patrons.
- Reviewed and inspected all areas of the facility and checked supply levels for quick restocking to maintain appearance and functionality.
- Oversaw events hosted for an average of 300 people and assisted with crowd control.
- Elevated resource allocation, accurately controlling expenses.
- Established departmental performance goals, set timeline targets for the sales team, and trained new employees.
- Won an AGFG Hat for Kekou and also won the Readers' Choice Award in 2020 and 2021.
Bar Supervisor
Crown Melbourne
2018.01 - 2018.07
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Provided fast, friendly, and knowledgeable service to all guests, proactively promoting specials and enhancing sales of key menu items.
- Trained workers in every position, including drink preparation, money handling, and cleaning roles.
- Collaborated with General Managers and Food & Beverage Managers to ensure all requirements were met, including beverage cost and wage cost management.
- Designed a new cocktail and beverage list for three bars.
Bar Manager
(Mutiple Venues)
2015.07 - 2018.01
- Oversaw the bar and managed other bartenders to ensure a high level of service and masterful drink preparation.
- Managed payroll, created schedules, and made sure there was enough staff able to satisfy all guests.
- Created a fresh new cocktail menu. Which I priced out and insured they were all under 20% COS.
- Added more beverages to the beverage menu after reading customer feedback.
Education
Implement & Monitor WHS Policies & Procedures
Crown Melbourne Limited
01.2019
Investigate WHS Incidents & Meet Legal Requirement
Institute Of Training And Further Education PTY LT
08.2018
Hotel Management & Hospitality
Pacific International Hotel Management School
2015
High School Diploma - French
Lyce Franois-Couperin De Fontainebleau
2014
Skills
- Staff Training & Development (Performance Management Plans)
- Schedule Management (TimeTeq, Deputy, & Virtual Roster)
- Team Building & Staff Bonding
- Staff Motivation & Incentive Programs
- Purchasing & Supplier Ordering
- Problem Resolution (Collaboration with HR)
- Proficient in Microsoft Office Suite
- Recruiting & Hiring
- Restaurant Operations Management
- Brand Standards Promotion
- Marketing Strategy & Execution
- Strong Profit & Loss (P&L) Management Skills, with a focus on maximizing revenue and controlling expenses
Timeline
Venue Manager
Nineteen At The Star (Star Gold Coast)
2021.05 - Current
Bar Consultant
Self Employed
2020.12 - 2021.04
Venue Manager (Opening)
Kekou Melbourne
2018.07 - 2020.11
Bar Supervisor
Crown Melbourne
2018.01 - 2018.07
Bar Manager
(Mutiple Venues)
2015.07 - 2018.01
Implement & Monitor WHS Policies & Procedures
Crown Melbourne Limited
Investigate WHS Incidents & Meet Legal Requirement
Institute Of Training And Further Education PTY LT
Hotel Management & Hospitality
Pacific International Hotel Management School
High School Diploma - French
Lyce Franois-Couperin De Fontainebleau
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