Moha Sardella

• Database Management:Modified and optimized databases for over 300 customer sites daily.
  Ensured efficient and error-free database operations.
  Implemented continuous testing to maintain functionality.
  
• Programming Languages:Proficient in SQL for data extraction and database modifications.
  Revised and customized programs to meet internal needs.
  
• Server Management:Oversaw server operations, ensuring optimal performance, security, and backups.
  Implemented server-side configurations to support document management solutions.
  
• Application Integration:Integrated applications seamlessly through API tools, enhancing overall system functionality.
  Collaborated with development teams to ensure smooth integration with third-party solutions.
  
• System Administration:Managed access, security, and backups in accordance with business requirements.
  Proactively identified and resolved incidents to prevent system outages.
  
• Support Platforms:Utilized Zendesk and Jira for effective ticket management.
  Provided both remote and on-site technical support.
  
• Knowledge Management:Orchestrated technical updates, introduced new knowledge base entries, and deployed solutions using Confluence.
  

Achievements:

• Resolved complex technical issues promptly, ensuring a consistently high level of customer satisfaction.
• Played a key role in preventing system outages through proactive incident identification and resolution.
• Facilitated seamless data migrations, minimizing disruption to business operations.
• Implemented customized programs, contributing to increased system efficiency and alignment with internal needs.

• Fault Detection and Resolution:Proactively identified and rectified technology equipment faults, ensuring operational integrity and precise data recording.
  Applied IT best practices for maintaining the reliability of monitoring hardware and software.
  
• Incident Management and Reporting:Oversaw the resolution of offender breaches, incidents, and technology glitches.
  Produced insightful reports for key stakeholders, leveraging advanced technologies for rapid responses and ensuring data accuracy.
  
• Data Analytics and Insights:Utilized advanced data analytics technologies to analyze GPS data, providing critical insights into offender activities and movements.
  Applied data-driven strategies for enhanced monitoring efficiency.
  
• Data Optimization:Efficiently handled substantial data volumes, optimizing information flow and operational efficiency within the offender monitoring ecosystem.
  
• Equipment Maintenance:Proactively detected and rectified technology equipment faults, ensuring operational integrity and precise data recording.
  Applied IT best practices for maintaining the reliability of monitoring hardware and software.
  
• Focused IT Solutions:Addressed escalated electronic monitoring inquiries, providing efficient technology solutions.
  Cultivated positive relationships with stakeholders through clear and concise IT communication.

Achievements:

• Proactively identified and resolved technology equipment faults, contributing to the operational integrity of the offender monitoring system.
• Produced insightful reports for key stakeholders, ensuring rapid responses to incidents and maintaining data accuracy.
• Applied advanced data analytics to provide critical insights into offender activities, contributing to enhanced monitoring efficiency.
• Optimized data flow and operational efficiency within the offender monitoring ecosystem by efficiently handling substantial data volumes.
• Successfully addressed escalated electronic monitoring inquiries, providing efficient technology solutions and fostering positive relationships with stakeholders.

• IT Support:Provided first-line technical support to end-users, addressing hardware and software issues promptly.
  Resolved incidents and service requests within agreed-upon service levels.
  
• Ticket Management:Utilized service desk tools for efficient ticket creation, tracking, and resolution.
  Ensured accurate documentation of user issues and resolutions.
  
• Remote Troubleshooting:Diagnosed and resolved technical issues remotely, minimizing downtime for end-users.
  Provided step-by-step guidance to users for self-resolution when appropriate.
  
• User Training:Conducted user training sessions on common IT issues and self-help solutions.
  Promoted user empowerment through knowledge sharing and proactive communication.
  
• IT Communication:Maintained clear and concise communication with end-users regarding issue status and resolution timelines.
  Collaborated with other IT teams to escalate and resolve complex technical issues.
  
• Hardware and Software Knowledge:Demonstrated expertise in troubleshooting a variety of hardware and software issues.
  Kept up-to-date with the latest technologies and software updates.
  

• Hardware Installation and Maintenance:Installed, configured, and maintained hardware components, ensuring optimal functionality.
  Conducted regular inspections and preventive maintenance to enhance hardware performance.
  
• Troubleshooting:Diagnosed and resolved hardware-related issues, both remotely and on-site.
  Utilized diagnostic tools and methodologies to identify and address technical problems efficiently.
  
• Component Replacement:Replaced faulty hardware components, minimizing downtime for end-users.
  Coordinated with vendors to procure replacement parts and ensure timely repairs.
  
• System Upgrades:Executed hardware upgrades, enhancing system capabilities and performance.
  Collaborated with other technical teams to ensure seamless integration of upgraded components.
  
• Documentation:Maintained detailed records of hardware inventory, repairs, and upgrades.
  Generated reports to track hardware performance and identify areas for improvement.