Mohaddeseh Afkhami

IT Support

ARYO System Iranian

01.2014 - 07.2017

Maintained office PCs, networks and mobile devices.
Monitored systems in operation and quickly troubleshot errors.
Set up PCs, projectors and microphones for use in video conferencing rooms.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Configured systems according to prescribed software and hardware frameworks.
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Responded to customer inquiries and provided technical assistance over phone and in person.
Researched and identified solutions to technical problems.
Created user accounts and assigned permissions.
Installed and configured operating systems and applications.
Installed, configured and maintained computer systems and network connections.
Configured and tested new software and hardware.
Generated reports to track performance and analyze trends.
Helped streamline repair processes and update procedures for support action consistency.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Offered assistance in implementing and developing training programs.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Patched software and installed new versions to eliminate security problems and protect data.
Tested new software and hardware prior to deployment.
Maintained servers and systems to keep networks fully operational during peak periods.
Developed and implemented preventive maintenance procedures.
Assisted in development of system security protocols.
Configured hardware, devices, and software to set up work stations for employees.
Diagnosed and troubleshot hardware, software and network issues.
Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

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