Mohaddeseh Afkhami
Caringbah,New South Wales
Overview
9
9
years of professional experience
Work History
IT Technician
Seven Computer
08.2017 - 02.2023
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
IT Support
ARYO System Iranian
01.2014 - 07.2017
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software and hardware frameworks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Assisted in development of system security protocols.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
IT III
Ultimo Tafe
11.2033
Skills
- Help Desk Operations
- Hardware Installation
- Application Installations
- Peripheral Repair
- Desktop Technical Support
- Debugging
- Inventory Control Systems
- User Training
- Technical Support
- Desktop Support
- Data Recovery
- LAN/WAN
- Device Installation
- Help Desk Support
- System Maintenance
- Account Administration
- Application Support
- Technical Troubleshooting
- Microsoft Windows and Office
- TCP/IP
- Problem-Solving
- Hardware Upgrades
- Hardware Diagnostics
- Staff Education and Training
- File Management Software
Languages
Persian
Native or Bilingual
English
Professional Working
French
Elementary
Timeline
IT Technician
Seven Computer
08.2017 - 02.2023
IT Support
ARYO System Iranian
01.2014 - 07.2017
IT III
Ultimo Tafe