MOHAMAD HUSSEIN
20Linthorne Street Guildford ,Australia
Summary
Excellent interpersonal skills to communicate effectively with people at all levels. Self-starter with the ability to bring high standards to the workplace. Dedicated team player of achievement in a target-driven, result-oriented environment.
Overview
14
14
years of professional experience
Work History
Politician
Cumberland City Council
Merrylands
09.2022 - Current
- Engaged in ongoing dialogue with colleagues regarding challenges faced by clients.
- Maintained accurate records of all interactions with clients according to agency protocols.
- Provided crisis intervention services for those experiencing acute psychological distress.
- Prepared speeches for various events including press conferences, rallies, and fundraisers.
- Advised constituents on their rights under existing laws and regulations.
- Developed and implemented strategies to increase public awareness of local issues.
- Participated in community outreach activities such as festivals, parades, and other special events.
- Maintained up to date understanding of local, regional, national and international news and developments.
Case Manager
People first Health Care
Fairfield
09.2023 - 06.2025
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Attended court hearings as a representative of the organization when needed.
- Provided crisis intervention support for clients in emergency situations.
- Collaborated with other service providers to ensure continuity of care for clients.
- Provided referrals to appropriate health care providers or other community resources.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Supported family members by providing information on local support groups.
- Educated clients about mental health conditions, medications and self-care techniques.
Inbound and Outbound Calls
Services Australian Government
02.2022 - 06.2022
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Handled more than 100 calls per day to assist customers and dispatch services.
- Maintained strong call control and quickly worked through scripts to address problems.
- Trained new employees on processes to promote productivity team-wide.
- Resolved inquiries to consistently meet performance benchmarks.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Company Director
Australian Institute of Company Directors
04.2022 - 05.2022
Inbound and Outbound Calls
Ministry of Health
10.2019 - 12.2021
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Handled more than 100 calls per day to assist customers and dispatch services.
- Maintained strong call control and quickly worked through scripts to address problems.
- Trained new employees on processes to promote productivity team-wide.
- Resolved inquiries to consistently meet performance benchmarks.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Nurse
NSW Health
01.2018 - 12.2021
- Collected and documented vital signs to track current patient conditions.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered patient and family questions to educate on optimal treatment procedures.
- Measured and monitored patient vital signs.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Assisted physician with examinations, tests, and procedures.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Observed and carried out physician and nursing orders.
- Assisted physicians with examinations and patient scans during diagnostic processes.
- Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
- Administered medications, tracked dosages and documented patient conditions.
- Educated patients, caregivers and families on diagnoses, treatment options and disease prevention.
- Attended to patients in recovery from medical procedures by caring for wounds, monitoring vitals and managing pain.
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
- Liaised between patients and doctors, completing comprehensive assessments and recording medical information to achieve recovery goals.
- Assessed and coordinated patient discharge planning needs with healthcare team members.
- Started, monitored and managed intravenous medication to stabilize patient heart and blood pressure.
- Implemented and monitored care plans and evaluated, recorded and communicated individual patients' conditions.
- Identified cognitive functioning, mental status, physiological condition and patient needs.
COVID-19 Contact Tracer
NSW Health
12.2019 - 11.2021
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
- Furnished case patients with contact information outlined in NSW protocol for local health department to support contact tracing.
- Answered calls and interacted with community members to provide information on advocacy services.
- Assisted individuals with navigating health care systems, appointments and classes.
- Received processed and tracked patient documentation with speed and accuracy.
- Created and oversaw training courses focused on team and community education.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Support Worker Team Leader
Psychcentral Wellbeing
Bankstown, NSW
10.2017 - 09.2021
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Recorded patient temperature, pulse and blood pressure to monitor health and wellbeing.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Liaised with supervisor to review cases and improve care.
- Developed patient care plans with doctors and registered nurses.
- Created detailed and individualized plans to best support patients.
- Improved resident and staff engagement through group activities.
- Completed administration work and paperwork for over 12 clients.
- Provided education and support to patients' family members.
- Closely monitored child social, behavioral and academic growth.
- Documented services and collected required data for evaluation.
- Transported patients to social activities and doctors appointment without accident.
- Went 250 days without incident by maintaining cleanliness and safety of environments.
Produce Team Member
Woolworths Supermarkets
01.2011 - 01.2018
- Rotated stock to maintain freshness.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Monitored work environment to maintain safety, cleanliness and organization.
- Disposed of expired and overripe items to eliminate health risks.
- Assessed floor displays to restock merchandise.
- Checked prices and located products for customers.
- Assisted customers with product, promotion and policy information.
- Updated signage to reflect current pricing and promote target merchandise.
- Reviewed planograms and end cap placements to properly merchandise items.
- Maintained current and accurate inventory by completing daily cycle counts and monthly audits.
- Loaded, unloaded and moved heavy products using material loading equipment.
- Verified invoices against delivered merchandise to drive shipment accuracy.
- Notified supervisor of spills for quick clean-up and remediation.
- Leveraged lift equipment to pull items from stock and add shelves and bins.
- Transferred produce to sales floor from storage areas and arranged inventory.
- Verified pleasing product display and accessibility for client's shopping experience by monitoring sales floor, stocking inventory and replenishing products.
Childcare Teacher
Leaping Learners Childcare
01.2013 - 01.2015
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Taught children foundational skills in colors, shapes and letters.
- Organized and led activities to promote physical, mental and social development.
- Implemented hands-on, play-based strategies for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Sparked creativity and imagination by helping children discover new things each day.
- Read aloud and played alphabet games to encourage early literacy.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Implemented warning and timeout strategies to encourage good behavior.
- Introduced learning activities and imaginative play materials for children to explore and manipulate.
- Identified symptoms of emotional and developmental issues and alerted parents or guardians.
- Escorted children on outings and trips to local parks and zoos.
- Read stories to children and taught painting, drawing and crafts..
Education
Immediate Response First Aid Training - First Aid
Think Education
Sydney01.2021
Mental Health First Aid Training - Mental Health
Lebanese Muslim Association
05.2019
Bachelor of Nursing -
University of Technology Sydney
Sydney02.2018
Diploma of Nursing - Health
IHNA
Sydney01.2016
Diploma of Early Childhood Education And Care -
Australian Careers Business College
Sydney02.2014
High School Certificate -
Granville Boys High School
Granville11.2013
Skills
- Microsoft Office expertise
- Data evaluation
- High-energy attitude
- Quality control
- Patient Management
- Seizure management
- Patient Assessment and Care
- Nursing Plan Development
- Political strategy
- Regulatory compliance
Personal Information
Date of Birth: 12/01/96
Languages
- Arabic, Native/Bilingual
- English, Native/Bilingual
References
- Mohamad Sobaki Team Leader, Case manger
- 0413 497 939
- Malak El Haddad, Registered Nurse Manager, 0424781312
- Malak El Haddad, Supervisor, 0424 781 312
Additional Information
No. 217002, No. VC0082170 New South Wales, 1ACE, 000216448, No. WWC0254451E, No. NMW0001400102
Charity Work
- Penny Appel, Volunteer, 2018
- Mission of Hope, Volunteer, 2017-2019
Timeline
Case Manager
People first Health Care
09.2023 - 06.2025
Politician
Cumberland City Council
09.2022 - Current
Company Director
Australian Institute of Company Directors
04.2022 - 05.2022
Inbound and Outbound Calls
Services Australian Government
02.2022 - 06.2022
COVID-19 Contact Tracer
NSW Health
12.2019 - 11.2021
Inbound and Outbound Calls
Ministry of Health
10.2019 - 12.2021
Nurse
NSW Health
01.2018 - 12.2021
Support Worker Team Leader
Psychcentral Wellbeing
10.2017 - 09.2021
Childcare Teacher
Leaping Learners Childcare
01.2013 - 01.2015
Produce Team Member
Woolworths Supermarkets
01.2011 - 01.2018
Immediate Response First Aid Training - First Aid
Think Education
Mental Health First Aid Training - Mental Health
Lebanese Muslim Association
Bachelor of Nursing -
University of Technology Sydney
Diploma of Nursing - Health
IHNA
Diploma of Early Childhood Education And Care -
Australian Careers Business College
High School Certificate -
Granville Boys High School
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