Summary
Overview
Work History
Education
Skills
Volunteering and Internship
Certification
Timeline
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MOHAMAD KATTAN

Kellyville,NSW

Summary

As a driven Psychology graduate and business owner with an extensive work history, I bring a unique blend of academic and practical experience to any team. My wide array of volunteering experiences have allowed me to interact with individuals with disabilities and individuals in hard circumstances. My extensive background in customer service has honed my communication, interpersonal, and problem-solving skills, enabling me to effectively manage and lead teams. Additionally, my technical proficiency in various software and platforms has allowed me to quickly adapt to new environments and improve efficiency. With a strong work ethic, caring and empathetic nature, and a commitment to delivering high-quality results, I am confident in my ability to thrive in a care centred, dynamic environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Business Owner

Mr Mo Property Services
08.2022 - Current
  • Consulted with customers to assess needs and propose optimal solutions and services.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Built and deployed operational procedures, training programs and administrative systems to handle needs.

Bush Fire Fighter - Casual

Rural Fire Service
03.2019 - Current
  • First responder to 2019 - 2020 Sydney fires.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Took initiative to contribute building fire response plans and executing controlled burns.
  • Kept calm and quick in very stressful situations to stay level headed and logical, while also making sure team was emotionally and mentally stable.
  • Trained new firefighters to complete drills and exercises.

Traffic Control Technician

Free Lance
02.2021 - 07.2022
  • Assembled signs and cones to direct traffic through construction sites.
  • Routed traffic around construction sites for worker and driver safety.
  • Worked with foreman to create effective temporary traffic control schemes.
  • Communicated with team members using hand signals and radios.
  • Controlled pedestrian movements to prevent intrusion into work zones.
  • Trained new traffic controllers to properly use traffic control devices and apply best practices.

Produce team member

Woolworths
08.2021 - 05.2022
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Designed and constructed advertising signs to attract customers and promote sales.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes 90%
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Pleasantly greeted customers and provided prompt and courteous service.

Team Member

Eat Istanbul (Macquarie University)
02.2021 - 12.2021


  • Maintained and operated secure cash drawers, promptly resolving discrepancies in daily totals if necessary.
  • Worked flexible schedule and extra shifts to meet 100% of business needs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Restocked and organized merchandise
  • Answered questions about store policies and addressed customer concerns.


CUSTOMER ASSISTANT AND WORKER

Bunnings Castle Hill
04.2019 - 01.2020
  • Being bi-lingual, assisted non-English speaking customers to satisfactory levels on multiple occasions.
  • Resolved customer to customer conflicts to positive outcome on multiple occasions.
  • Received numerous praise from customers on assistance performance with 100% satisfaction.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Monitored customers for signs of security concerns and escalated issues to management.


Education

Bachelor of Psychology - Minoring in Philosophy

Macquarie University
North Ryde, NSW

High School Diploma -

Cherrybrook Technology High School
Cherrybrook, NSW
11.2020

Skills

  • Organization and Time Management
  • Excellent Communication
  • Staff Management
  • Multitasking Abilities
  • Cultural Awareness
  • Technical proficiency
  • Caring and empathetic
  • Critical thinking and visionary
  • Multilingual

Volunteering and Internship

- Brothers in need 

  • Cooked and prepared meals to hand out to the homeless with a team.
  • Handed out meals and provisions to the homeless.
  • Talked with the homeless about their situation empathetically and understood them and provided company.


- NDIS centre Planning

  • Helped plan the grand opening of NDIS centre.
  • Regularly spent time with disabled clients and entertained them.
  • Interacted with the clients appropriately depending on their disability.
  • Clients with hypersensitivity to sound were guided in the sensory friendly rooms.
  • Wheelchair accessibility was ensured, with proper assistance being given to clients in wheelchairs.


- Mem Aree's Specialist Centre

  • completed a work placement with a professional team.
  • Helped with research and synthesis of literature reviews.
  • Conducted research on the fields of mental health and its link to charity.
  • Sat through multiple zoom meetings and worked with a team to increase efficiency.


Certification

  • NDIS worker check and training module completed
  • Working with children check
  • Police check
  • First Aid Training Certificate
  • White card

Timeline

Business Owner

Mr Mo Property Services
08.2022 - Current

Produce team member

Woolworths
08.2021 - 05.2022

Traffic Control Technician

Free Lance
02.2021 - 07.2022

Team Member

Eat Istanbul (Macquarie University)
02.2021 - 12.2021

CUSTOMER ASSISTANT AND WORKER

Bunnings Castle Hill
04.2019 - 01.2020

Bush Fire Fighter - Casual

Rural Fire Service
03.2019 - Current

Bachelor of Psychology - Minoring in Philosophy

Macquarie University

High School Diploma -

Cherrybrook Technology High School
MOHAMAD KATTAN