Summary
Overview
Work History
Education
Skills
Timeline
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Mohamad Ibrahim Mohamed Shaffee

Summary

I’m a dynamic and proactive IT professional who possesses a comprehensive background in CyberSecurity, IT software development and multimedia. I am adept at blending advanced technical skills with robust problem-solving abilities to address complex security challenges. Overall, I am a professional who is eager to commence a career within the IT industry where I can apply my expertise and my Master’s in Cybersecurity qualification.

Overview

6
6
years of professional experience

Work History

Trainer and Technical Support Staff

Online IT Academy
04.2020 - Current
  • Training and mentoring staff for handling candidates writing exams, handling misconduct, and solving problems.
  • Mentoring candidates and teaching them rules of engagement.
  • Responding to customer queries via phone, email, and chat in a timely and professional manner.
  • Collaborating with other IT staff to share knowledge and improve support processes and participate in training sessions and workshops to enhance technical skills and knowledge.
  • Providing support for operating systems, software applications, and hardware.
  • Assisting in the installation, configuration, and maintenance of computer hardware and software.
  • Implementing and maintaining cybersecurity measures, including firewalls, intrusion detection systems, and antivirus software.
  • Managing user access controls and permissions to ensure secure access to network resources.
  • Providing training and awareness programs for staff on cybersecurity best practices and protocols.
  • Conducting security assessments and vulnerability scans to identify and address potential risks.
  • Implementing and testing data backup procedures to ensure data availability in case of data loss or ransomware attacks. Conducting regular backups and developing recovery strategies.
  • Developing and maintaining a comprehensive CIRP outlining roles, responsibilities, and procedures for responding to cybersecurity incidents promptly and effectively.

Proctor (Online)

Online IT Academy
04.2020 - Current
  • Maintained compliance with test center policies, practices and procedures.
  • Authorized to communicate with candidates through audio or chat box.
  • Secured testing materials and maintained confidentiality of all details.
  • Streamlined exam processes by efficiently distributing, collecting, and organizing test materials before, during, and after examinations.
  • Contacted customer support for candidates to provide support.

Volunteer

Makerspace
03.2023 - 03.2024
  • 3D printing, 3D modelling and video edit by using Blender, Microsoft 3D Builder and DaVinci Resolve and .
  • Troubleshooting 3D printing and refilling filaments.
  • Handling tools and electronic equipment using Arduino and Raspberry Pi.
  • Open-source cybersecurity projects.

Trainee Software and Hardware Technician

Make My Trip Pty Ltd
10.2018 - 12.2019
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisor and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Supported departmental tasks to increase understanding of industry processes.
  • Installed hardware and software into computers.
  • Developed proficiency in arranging motherboard and storage devices, installing operating systems and files, installing CCTV and other security devices, and formatting and resetting devices.
  • Setting up network connections.

Education

Master Of Cyber Security - IT Cyber Security

University of Southern Queensland
Toowoomba, QLD
11.2023

Bachelor of Information Technology - Information Technology

Swinburne University of Technology
Melbourne, VIC
12.2021

Diploma Of Information Technology - Information Technology

Swinburne University of Technology
Melbourne, VIC
01.2020

Skills

  • New Hire Training
  • Planning and coordination
  • Public Speaking
  • Creative Problem-Solving
  • Team Leadership and Team Management
  • Cybersecurity Framework, Laws, and Ethical Hacking
  • Technical Support
  • Ethical Hacking
  • Web Development and Web Design
  • Programming and Command language: Python, Kotlin, C/C, Bash scripting,
  • Tools: Jupyter, Mongo DB, Wireshark, Metasploit, Visual Studio, Android Studio and Nessus
  • Adaptability

Timeline

Volunteer

Makerspace
03.2023 - 03.2024

Trainer and Technical Support Staff

Online IT Academy
04.2020 - Current

Proctor (Online)

Online IT Academy
04.2020 - Current

Trainee Software and Hardware Technician

Make My Trip Pty Ltd
10.2018 - 12.2019

Master Of Cyber Security - IT Cyber Security

University of Southern Queensland

Bachelor of Information Technology - Information Technology

Swinburne University of Technology

Diploma Of Information Technology - Information Technology

Swinburne University of Technology
Mohamad Ibrahim Mohamed Shaffee