Mohamed Abdulahi

• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
• Provided on-the-job training to newly hired workers and team members.

Act as a liaison, depatch and bookings and provide product/services information,

answer questions, and resolve any emerging problems that the customer accounts might face

with accuracy,efficiency and resolve complaints. Ability to multi-task, prioritize, and manage

time effectively. Strong phone contact handling skills and active listening.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products to customers, thoroughly explaining details.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Provided information regarding charge accounts and loyalty programs.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Evaluated and revised lesson plans and course content to achieve student-centred learning.
• Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
• Planned and implemented integrated lessons to meet national standards.
• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
• Completed daily reports, meal count sheets and attendance logs.
• Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
• Attended and facilitated IEP meetings for students and families.
• Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.

• Researched and identified potential donors.
• Developed and implemented marketing campaigns targeting donors.
• Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
• Planned and implemented fundraising events.
• Assigned work to fundraising staff and monitored performance to meet targets.
• Wrote funding requests and grant applications to obtain additional funds for operating needs.
• Contacted corporate representatives, government officials or community leaders to increase awareness of organizational causes and activities.
• Created and implemented fundraising goals, collections policies, security standards and disbursement plans.
• Established goals and procedures for solicitation, funds management and disbursement.
• Developed fundraising activity plans to maximize participation or contributions and minimize costs.
• Contacted corporate representatives, government officials or community leaders to increase awareness of organizational causes and raise funds.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Interviewed, hired and trained new employees for production positions.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Provided supportive link between external customers and internal operations.
• Introduced team contests and goals to enhance productivity and improve employee morale.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Analyzed equipment breakdowns using various troubleshooting methods.
• Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.