Mohamed Achrakie
Sydney
Summary
Customer-Focused Operations Manager LinkedIn Profile for Various Airlines Cleaning Services, Sydney, NSW. Profile: Curious and energetic station manager with over 15 years of significant experience in airline operations, freight, and customer service, engaging with and supporting Jetstar, Qantas, Singapore Airlines, and Emirates Airways, among other leading airline carriers. With a knack for relationship building, I thrive when working collaboratively and cross-functionally, or connecting with suppliers and wider stakeholders. With a bias toward action, I leverage my analytical skills, systems-minded approach, and test-and-learn mindset to ensure a fast turnaround without compromising quality. Going forward, I am seeking to join a dynamic team in a fast-paced customer service environment, where I can help customers find their joy by ensuring they have access to the best information and services for their needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head of Operations
Chief Aviation Services
Mascot
11.2024 - Current
- Strategically managing customer service levels and outcomes.
- Monitored staff adherence to KPIs.
- Supported skill development of frontline operators with comprehensive training.
- Directed processes critical to maintaining station activities.
- Cultivated a positive atmosphere promoting safety within the group.
- Conducted thorough audits of aircraft cleaning procedures.
- Completed preparation and issuance of auditing reports.
- Performed quality checks during routine audits.
Operations Supervisor
Cabin Services Australia
Sydney
03.2023 - 07.2024
- Logistical distribution of staff around the airport
- Responsible for strategic decisions in case of delayed aircraft departures to ensure that customer requirements are met
- Monitor and control activities against budget, ensure maximum efficiencies are achieved to improve budgetary targets
- Monitor effectiveness of procedures and make recommendations for improvement
- Liaising professionally with Airline customers
- Conduct quality audits on the work performed during routine and non-routine to ensure the aircrafts are completed to expected standard
- Strategically managing customer service levels and outcomes
- Effective operations management, devising innovative processes and solutions to solve challenges in a constantly evolving operations environment
- Training, counselling, and mentoring frontline operators
- Demonstrate leadership, decision making and organisational skills necessary to efficiently meet performance requirements in a changing environment
Senior Operations Manager
CleanTech
01.2022 - 11.2022
- Gained exposure to the entire buying lifecycle (supplier queries, station stocktake, supply management, order creation, invoicing), executing bulk monthly station supply orders
- Fostered trusting stakeholder relationships, becoming a key point of contact for Sydney Trains Cleaning Services, including the Director, Operations Manager, and Cleaning Coordinators
- Collaborated seamlessly, supporting 15-20 Sydney Train Stations with a diverse workload, and creating rosters for 50+ cleaning attendants networkwide daily
- Embraced test & learn mindset, working effectively within the Sydney Trains framework, and meeting monthly with the Sydney Trains Cleaning Services Management team
- Coordinating Adhoc job requests from major government building contractors for cleaning services upon project finalisation of facilities that require cleanup
Station Manager
Cabin Services Australia
Sydney
06.2007 - 12.2021
- Successful project management of a catering contract worth over $2M, in collaboration with Tigerair Australia, in under eight weeks, diversifying the organization's portfolio outside the existing cleaning scope.
- Worked closely with the Safety and Quality Assurance managers to assess risk, hazard, and health procedures, and evaluate and implement processes aligned with the organization's Integrated Management System (IMS) and Progress Management System (PMS).
- In less than three months, we reduced airline service delays by 80% by rebuilding client relationships with key stakeholders, such as Qantas and Virgin Australia, and creating internal focus reports with monthly airline-specific newsletters to staff.
- Project-managed fleet presentation contract from Qantas to Cabin Services in Sydney to ensure a smooth transition.
- This included manual handling training for 300+ staff on-site, and online training regarding biosecurity, security awareness, human factors, safety reporting, and Qantas fleet presentation specifications.
Education
leadership in the workplace. Certificate in Food Handling - Food Safety First -
01.2019
Certificate III in Cleaning Operations - Spectrum Training Services -
01.2013
Skills
- Service Excellence
- Quality assurance
- Budget management
- Project management
- KPI monitoring
- Staff training
- Logistics coordination
- Safety compliance
- Process improvement
- Customer service
Certification
- RISI CARD
- WHITE CARD
- PEST CONTROL
- HR TRUCK LICENCE
Timeline
Head of Operations
Chief Aviation Services
11.2024 - Current
Operations Supervisor
Cabin Services Australia
03.2023 - 07.2024
Senior Operations Manager
CleanTech
01.2022 - 11.2022
Station Manager
Cabin Services Australia
06.2007 - 12.2021
leadership in the workplace. Certificate in Food Handling - Food Safety First -
Certificate III in Cleaning Operations - Spectrum Training Services -
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