MOHAMED ALI
Melton South,Vic
Summary
Hard working, positive and energetic manager with experience in customer service, logistics and sales/marketing. Proficient in quickly assessing customer needs and developing solutions. Collaborative team player who works well in challenging, fast paced environment where interpersonal and communication skills are vital. I am mostly described by others as a people’s person. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Uber Driver
01.2024 - Current
- Airport to city transfers
- Special client bookings
- Baby seat reservations
- General Uber service on down time
- Driver Accreditation Certificate
- CPV-W – (able to provide wheelchair accessible services.)
BDM – Business Development Manager
Compass Corp – Accideint Managment
02.2024 - 11.2024
- Managed and maintained new and existing clients
- Visited repairers/clients and ensured collaberations success
- Build out a referral programme for lead generation
- Established strong client relations, retaining 91% of clients
- Brief Salesforce training received.
Supervisor
Children’s First Choice Family Day Care
05.2024 - 10.2024
- Supervised staff in the coordinating office
- Motivated office staff to work as a team
- Initiated corrective steps where necessary to improve work performance
- Established good relationships with the staff
- Provided a positive environment and welcomed innovations
- Made sure everyone was playing their part and getting things done promptly.
Rental Sales Associate
Avis Car Rental
- 07.2024
- Successfully promoted and sold company products and services
- Responded to all customer inquiries and concerns in a professional manner
- Prepared and processed rental transactions accurately
- Provided personalized and exceptional rental experiences to all customers
- As a team player I helped in other departments when it was needed.
Branch Manager
Redspot/Enterprise
11.2024 - 05.2024
- Managed day to day operations of the overall business
- Monitored vehicle inventory and availability day in and day out
- Provided coverage in the front counters to help the team
- Coached staff on ways to generate more sales
- Ensured our business club members got the VIP treatment
- Lead the team from the front and demonstrated real leadership
- Empowered and motivated the team to strive for excellence.
Branch Manager - Logistics/Claims Specialist (Covid Period)
Compass Corp – Accideint Managment
05.2024 - 02.2024
- Managed day to day operation of the business and toke ownership
- Opened and closed rental agreement successfully
- Ensured customer experience was our primary focus
- Empowered and motivated the team to strive for excellence
- Lead the team from the front and demonstrated real leadership
- Coached and developed team players to become more valuable
- Ensured all vehicles were serviced and maintained accordingly
- Monitered and tracked vehichle availabilty by using company forcasting tools
- Logistically adhered to all vehicle deliveries and successfully reduced the inconvenience for all our valued clients
- Assisted with new claims with our claims department during high volume
- Proccessed claims with at fault insurance companies while represnting our clients
- Ensured all of clients received a laon vehichle while their vehichle was in for repairs
- Successfully managed vehichle accidents from A to Z.
Package Delivery Driver
UPS
07.2024 - 02.2024
- Established and maintained phenomenal customer relationships
- Transported deliveries through the metropolitan area successfully
- Safely loaded and unloaded deliveries according to size and content description
- Managed discrepancy documentation for incoming shipments
- Submitted all delivery documentation in a timely and professional manner
- Maintained a daily, legible DOT logbook and submitted corresponding documents
- Operated delivery vans in accordance with company safety policies and procedures.
11.2024 - 01.2024
- Out of Country (Emergancy Family Trip)
Operation Manager
Hertz Car Rental
03.2024 - 01.2024
- Lead by example
- Completed rental transactions and provided world class service
- Adhered to company quality assurance and uniform guidelines
- Demonstrated a professional and competent approach in building great relationships
- Monitored vehicle inventory and availability day in and day out
- Coached staff to insure they hold the necessary skills to get the job done
- Promoted a positive work environment to encourage top team performance.
Courier Driver
FedEx
04.2024 - 01.2024
- Worked Monday to Friday and some Saturdays
- Arrived at depot early to ensure daily success
- Organized and loaded van according to route
- Delivered and picked up packages on designated route
- All pickups completed during pick up windows
- Communicated with management regarding vehicle maintenance
- Interacted with shippers and recipients in a professional polite manner.
Education
Associate in Business Administration -
Algonquin College
Ottawa, on01.2003
High School Diploma -
Woodruff High School
Ottawa, on01.1999
Skills
- Motivational team leader
- Build report easily
- Positive attitude
- Service minded
- Self-driven
- Problem-Solving
- Flexible and Adaptable
- Calm Under Pressure
- Computer Skills
- Excellent Communication
Certification
Driver acceriyion certificate, w
Employment Attributes
- Able to provide world class service.
- A winning personality.
- Can excel working within a team or independently.
- Experienced in working with sales-based targets.
- Committed to providing unparalleled effort in assigned work.
- Punctual, Organized, and overall a people’s person.
Timeline
11.2024 - 01.2024
Branch Manager
Redspot/Enterprise
11.2024 - 05.2024
Package Delivery Driver
UPS
07.2024 - 02.2024
Branch Manager - Logistics/Claims Specialist (Covid Period)
Compass Corp – Accideint Managment
05.2024 - 02.2024
Supervisor
Children’s First Choice Family Day Care
05.2024 - 10.2024
Courier Driver
FedEx
04.2024 - 01.2024
Operation Manager
Hertz Car Rental
03.2024 - 01.2024
BDM – Business Development Manager
Compass Corp – Accideint Managment
02.2024 - 11.2024
Uber Driver
01.2024 - Current
Rental Sales Associate
Avis Car Rental
- 07.2024
Associate in Business Administration -
Algonquin College
High School Diploma -
Woodruff High School
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