MOHAMED BASHE
Overview
10
10
years of professional experience
Work History
EF Lending Solutions Advisor
National Australia Bank
06.2021 - Current
- Assist EF Sales Associates by providing bankers with Asset Finance products and procedural advice.
- Maximise Asset Finance sales opportunities when dealing with both internal and external customers.
- Ensure quotations and complex documentation are promptly and accurately completed.
- Liaise with key players in the supply chain to ensure that clients receive optimum customer service at all times.
- Identify customer requirements and offer the best product solution to meet customer needs.
Customer Remediation Execution
National Australia Bank
01.2021 - 06.2021
- To process the allocated workload within the area of operation
- Processing Payment Instruction Forms (PIF) via shared inbox to refund customers
- Assist customer enquiries via email & phone
- To liaise with internal customers and external service providers, ensuring that instructions, inquiries and queries are acted on efficiently and effectively.
Customer Assist Advisor
National Australia Bank
07.2020 - 01.2021
- First point of contact for a diverse customer base to resolve internet and phone banking enquires
- Resolving general banking and account enquires
- Directing customer calls to the correct business area
- Efficiently navigating through a variety of banking systems and tools.
Equipment Finance Advisor
National Australia Bank
03.2020 - 06.2020
- Provide exceptional service and tailored solutions to customers
- Supporting customers with MAFA resign requests and MAFA facility inquiries
- Perform data entry and upload documents into multiple systems
- Liaising with bankers, specialists and EFAM associates
- Back-end administration.
Registry Officer
Victorian Registry of Births, Deaths & Marriages
05.2019 - 02.2020
- Ensuring applications are compliant before further processing and meets requirements
- Assess Corrections, Change Of Name, Births, Deaths, Marriages, Relationships applications and registrations
- Ensure up-to-date databases and systems
- Fill record requests for applicants by retrieving files from databases, systems, and archives
- Maintain accurate records of document orders and movements
- Remove or archive repeated documents or irrelevant / outdated information
- Respond to customer queries by email or by phone
- Outbound calls to customers to inform about their application status.
Administrator Officer
Educational Family Day Care
01.2018 - 01.2019
- Handle administrative requests and queries from senior manager
- Organizing and scheduling appointments with admin software
- Planning meetings and taking detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms.
Quality Control Officer
Sealed Air Cooperation
01.2017 - 01.2019
- Enter product data and statistics into database
- Test samples of adhesive and finished adhesive properties for adherence to quality standards
- Working as part of a team to provide the best data analysis.
Customer Service
Frontier Group Direct
01.2016 - 01.2017
- Assists customers effectively by solving customer disputes
- Provides customer additional information or explains services
- Discusses products offered and ensures customer satisfaction.
Quality Assurance Officer
Taylor Preston Ltd. Wellington, New Zealand
01.2014 - 01.2015
- Carried out all inspections and audits thoroughly on time
- Updated all Quality Control methods regularly and carried out the test plans
- Maintained quality management system and updating documentation based on relevant ISO standards
- Prepared all the required paperwork and maintained it
- Coordinated the punch list of items and reported any discrepancies to the Quality Supervisor/Manager
- Maintained all the calibrated equipment for inspection
- Assisted in the completion of all the technical records for the quality process
- Worked closely and shared information and data with Aus Meats when carrying out annual audits and also working closely with the MPI's (Ministry of Primary Industry) on a daily basis reviewing HACCP, GMP and other guidelines and policies.
Education
Bachelor of Business - Information Systems
RMIT University
Melbourne, VictoriaSkills
- Outstanding knowledge of developing and reviewing technical documents and procedures
- Operational knowledge of necessary standards and tool requirements
- Proficient in Siebel, LOIS/LQS, eBobs, PEGA, Salesforce and more
- Ability to organise and streamline SOPs and documents
- Problem-solving and problem-analysis skills
- Sound judgement and decision-making
References
- Jarald David, National Australia Bank, Jarald.David@nab.com.au. Lead EF Solutions
- Sarah Bailey National Australia Bank, Sarah.X.Bailey@nab.com.au. Relationship Associate
- Zak Sleiman, National Australia Bank, Zak.Sleiman@nab.com.au, Business Banker Com Broker
Extracurricular Activities
RED CROSS MELBOURNE, VOLUNTEER, Red Cross Shops sell new and donated clothes, accessories and homewares to raise funds to help people in need. Each year, we rescue 450 tonnes of clothing from landfills, give opportunities to 5000 volunteers, and generate funds to help Red Cross support vulnerable people in Australia and around the world. The proceeds from the sale of items support the vital everyday work of Red Cross, providing relief in times of crisis and care where it's needed most.
TARNEIT UNITED SOCCER CLUB, LEADERSHIP, The head coach of under 17's boys football side. This role taught me a lot about leadership, communication and confidence. As a coach, you need to be able to clearly and briefly explain to your players and coaching staff everything from line-ups, tactics and formations and uplift the players' morale and self-esteem and that's exactly what I have done.
RMIT UNIVERSITY, TUTOR, Having achieved a high distinction in INFO151 database class, RMIT University allowed me to tutor students. Tutoring sessions were for one hour per week and up to 8 hours for the whole semester. This gave me so much more insight on teaching and guiding students with their work and it gave me a real great satisfaction that I am greatly thankful for.
CERTIFICATE OF RECOGNITION, Received a certificate of recognition from the Victorian Registrar James Lawson "Your work in 2019, a year which marked a significant milestone in the history of the Registry of Births, Death and Marriages Victoria - the implementation of our new core business system, Registry Information Online (RIO)"
Timeline
EF Lending Solutions Advisor
National Australia Bank
06.2021 - Current
Customer Remediation Execution
National Australia Bank
01.2021 - 06.2021
Customer Assist Advisor
National Australia Bank
07.2020 - 01.2021
Equipment Finance Advisor
National Australia Bank
03.2020 - 06.2020
Registry Officer
Victorian Registry of Births, Deaths & Marriages
05.2019 - 02.2020
Administrator Officer
Educational Family Day Care
01.2018 - 01.2019
Quality Control Officer
Sealed Air Cooperation
01.2017 - 01.2019
Customer Service
Frontier Group Direct
01.2016 - 01.2017
Quality Assurance Officer
Taylor Preston Ltd. Wellington, New Zealand
01.2014 - 01.2015
Bachelor of Business - Information Systems
RMIT University
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