Mohamed Gabow
Heidelberg West,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Dedicated and eager to help young people reach full potential through positive and effective support. Compassionate and encouraging with years of experience working with youth of all ages. Assists youth in navigating various situations using healthy coping skills.
Overview
10
10
years of professional experience
Work History
Customer Service Officer
Service Australia
02.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service promptly to increase customer satisfaction.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track while resolving outstanding payment Following the OB guidelines.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Achieving KPI targets
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
Support Worker
Care Pro
03.2020 - 01.2022
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Help clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept clients engaged in social networks and communities for personal health and growth.
Residential Support Officer
Spotless
01.2020 - 02.2022
- Ensuring a safe environment for people who are required to enter a compulsory period of quarantine at the accommodation site
- Escorting returned travellers from the airport to their accommodation
- Coordinated with public health and local facilities to support the isolation and quarantine of individuals.
- Provided COVID-19 FAQs and educational material to patrons.
Youth Outreach Worker
Breakaway Youth
02.2019 - 01.2020
- Demonstrated expertise in addressing alcohol and drug misuse among young individuals
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Implemented a range of tailored interventions suited to the unique needs of young residents accessing residential services.
- Facilitated group sessions and efficiently coordinated engaging recreational activities for young residents
- Coordinated care with other professionals to provide clients with comprehensive support.
- Applied a comprehensive understanding of care planning and review to ensure effective support and progress tracking
- Developed strong engagement and communication skills, fostering connections with diverse youth from various backgrounds and age groups
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences.
- Supported and mentored students in developing skills to become successful in the community.
Customer Service Representative
Coles Supermarket
01.2014 - 12.2020
- Addressed customer concerns, listening well to clients to ensure their needs were identified correctly and met in a timely manner
- Implemented effective methods to facilitate the processing of claims for our providers
- Carried out general housekeeping to maintain a clean & tidy workplace
- Complied with the company's standards on quality to ensure uniformity of service provided across the organisation.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Security Operations Cert II | Simple Training -
Academy
Diploma - Surveying
RMIT University
2020
Working with Children Train track safety Awareness level 1 RSA Certificate // - undefined
2018
Bachelor of Exercise Science - undefined
Victoria University
2017
Certificate I in Vocational Preparation/Certificate IV Allied Health Assistance| E-focus // - undefined
2014
Certificate III in Allied Health Assistance - undefined
Kangan Institute Broadmeadows, RMIT University
2013
Skills
- Customer Service and Assistance
- Issue and Complaint Resolution
- Administrative and Office Support
- Customer Interaction
- Call Volume and Quality Metrics
- Collaborative Environments
- Customer Data Confidentiality
- Administrative Leadership
Affiliations
Proactive, energetic, and reliable professional with excellent communication skills. Demonstrated ability to build productive relationships in a team environment. Skilled in customer service and sales, gained from numerous years of employment in retail settings. Dedicated to personal and professional learning, with a strong aptitude for grasping new concepts rapidly. A hardworking and well-organized individual with superior problem-solving capabilities, motivated by challenges, and eager to contribute to a dynamic workplace environment.
Community Engagement
Passionate in giving back to community
Building and delivering programs and events that focus on positive community inclusion.
Mentoring disadvantaged youth with a high risk of crime
Timeline
Customer Service Officer
Service Australia
02.2022 - Current
Support Worker
Care Pro
03.2020 - 01.2022
Residential Support Officer
Spotless
01.2020 - 02.2022
Youth Outreach Worker
Breakaway Youth
02.2019 - 01.2020
Customer Service Representative
Coles Supermarket
01.2014 - 12.2020
Security Operations Cert II | Simple Training -
Academy
Diploma - Surveying
RMIT University
Working with Children Train track safety Awareness level 1 RSA Certificate // - undefined
Bachelor of Exercise Science - undefined
Victoria University
Certificate I in Vocational Preparation/Certificate IV Allied Health Assistance| E-focus // - undefined
Certificate III in Allied Health Assistance - undefined
Kangan Institute Broadmeadows, RMIT University
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