Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mohamed Giro

Andrew's Farm Adelaide ,South Australia

Summary

Enthusiastic support worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customers goals.

Experienced support worker with over 3 years of experience in disabilityservices. Excellent reputation for resolving problems and improving customer satisfaction.

Caring and empathetic support worker with over 3 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.

Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with over 3 years of experience building community and developing social skills through incremental therapeutic techniques.

Reliable support worker enthusiastically pursuing opportunity to add immediate value to growing team.

Self-motivated support worker brings proven leadership, organizational and customer relations skills. History retaining clients and talented staff.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Life Without Barriers
12.2021 - Current
  • Drove clients safely to social activities and appointments.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Communicated child needs to teachers, doctors and parents to increase child health and happiness.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.

Personal Care Attendant

Edenfield Family Care (Ramsay Aged Care
04.2020 - 04.2021
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Assisted with daily living activities, running errands, and household chores.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

+ Edit or add your own

  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.

Quality Service Leader (QSL)/ Disability Support W

Carainc
02.2021 - Current
  • Collaborated with team members to achieve target results.
  • Increased customer satisfaction by resolving issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Carried out day-to-day duties accurately and efficiently.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Prepared variety of different written communications, reports and documents.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Drove clients safely to social activities and appointments.
  • Maintained safety with tidy, clean and hazard-free home environments.
  • Designed individualized plans detailing daily activities and needs for patients.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Kept accurate records for client files and handled related paperwork.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Provided high level of physical support by lifting, adjusting and moving clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Monitored employee and customer interactions to assess quality of service.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Resolved problems, improved operations and provided exceptional service.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Disability Support Worker

Hendercare
03.2020 - 06.2022
  • Built strong relationships with customers through positive attitude and attentive response.
  • Participated in cross-functional team-building activities.
  • Implemented new working processes to deliver multiple improvements.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Coordinated weekly meetings for internal and external groups.
  • Developed and maintained courteous and effective working relationships.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Onboarded new temps by entering employee information into systems.
  • Increased customer satisfaction by resolving issues.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used coordination and planning skills to achieve results according to schedule.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Delivered services to customer locations within specific timeframes.
  • Created plans and communicated deadlines to complete projects on time.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Carried out day-to-day duties accurately and efficiently.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Education

Certificate III - Individual Support And Age Care

Total Training Institute Adelaide
Adelaide, SA
12.2019

Certificate IV In Individual Support - CERTIFICATE IV in Individual Support

Supreme Education Training Pty Ltd
Adelaide, SA
02.2023

Skills

  • Quality Management
  • Team support
  • Leadership and teamwork
  • Team building and leadership
  • Team Leadership & Development
  • Team leadership skills
  • Effective team leader
  • Medication Administration
  • Crisis Intervention
  • Cleaning
  • Meal Preparation
  • Rehabilitation
  • Bathing
  • Emotional Support
  • Social Services
  • Patient Bathing
  • ADLs Assistance
  • Daily living support
  • Documentation abilities

Certification


1)Certificate 1V in disability.

2) Certificate 111 in individual support and aged care

3) Working with Children SA.

4)first Aid certificate

5)DHS NDIS work check clearance

Timeline

Disability Support Worker

Life Without Barriers
12.2021 - Current

Quality Service Leader (QSL)/ Disability Support W

Carainc
02.2021 - Current

Personal Care Attendant

Edenfield Family Care (Ramsay Aged Care
04.2020 - 04.2021

Disability Support Worker

Hendercare
03.2020 - 06.2022

Certificate III - Individual Support And Age Care

Total Training Institute Adelaide

Certificate IV In Individual Support - CERTIFICATE IV in Individual Support

Supreme Education Training Pty Ltd
Mohamed Giro