Hi, I’m
Mohamed Hamdache
Melbourne,VIC
Summary
Reliable Store Manager with 5 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organising products to maintain department standards. Hardworking and punctual individual recognised for consistently receiving high ratings on customer feedback surveys looking to seek a new career and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
10
years of professional experience
Work History
Platypus Shoes Highpoint Super
Store Manager
2023.05 - Current (1 year & 4 months)
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Connor
Retail Store Manager
2019.03 - 2023.04 (4 years & 1 month)
Job overview
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized new stock for floor placement.
- Prepared and submitted nightly bank deposits.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Boosted sales by educating clients on merchandise, events and upcoming promotions.
Tarocash
Assistant Store Manager
2017.06 - 2019.02 (1 year & 8 months)
Job overview
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Footlocker
Casual Team Member
2014.05 - 2017.10 (3 years & 5 months)
Job overview
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Trained new team members using approved training materials and information.
- Stayed informed of company and store updates from leadership.
Education
University of Melbourne , Southbank, VIC
Certificate IV from Business Administration And Management
08.2019
Hume Central Secondary College , Melbourne, VIC
High School Diploma
12.2014
Skills
- Quality Assurance
- Merchandising ability
- Resourceful nature
- Highly motivated
- Customer service focus
- Problem solving strength
- Store operations oversight
- Employee supervision and motivation
- Reliable
- Team-oriented
- Outstanding communication skills
- Accurate cash handling
- Sales professional
- Staff training and development
- Training and mentoring
- Multitasking and Organization
- Inventory Management
- Shift Scheduling
- Recruiting and Hiring
- Sales Strategies
- Friendly and Positive
- Team Building and Leadership
- Documentation And Reporting
- Payroll Management
- Accurate money handling
- Maximizing profitability
- Sales Promotions
- Operational Efficiency
- Sales Coaching
- Budget Administration
- Inventory Tracking and Management
- Program implementation
- Budget Development
Timeline
Store Manager
Platypus Shoes Highpoint Super
2023.05 - Current (1 year & 4 months)
Retail Store Manager
Connor
2019.03 - 2023.04 (4 years & 1 month)
Assistant Store Manager
Tarocash
2017.06 - 2019.02 (1 year & 8 months)
Casual Team Member
Footlocker
2014.05 - 2017.10 (3 years & 5 months)
University of Melbourne
Certificate IV from Business Administration And Management
Hume Central Secondary College
High School Diploma
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