Demonstrated ability to provide compassionate support to vulnerable customers, coupled with excellent written and verbal communication skills. Proven expertise in effectively liaising with diverse levels of management and building and maintaining robust referral networks with internal stakeholders. Adept at adapting to evolving fraud trends and possessing expert knowledge of ANZ systems and equipment such as CAP, CTM, Maude, and Vision. Strong analytical skills complemented by the capacity to handle high case volumes and manage workflow efficiently. Seeking a dynamic role where these skills can contribute to organizational success and client satisfaction.