Mohamed Ibrahim
Melbourne,VIC
Summary
Welcoming and intelligent worker with proven history of accuracy, efficiency and punctuality. Tech savvy and able to navigate through multiple varied technological applications. Have extensive tertiary experience in sectors including, technology, finance and data analytics. Experience with using and troubleshooting, MS SQL Server, MS Power's and Tableau. Strong understanding of data management principles, analytics methodologies and emerging technologies. Experience in all phases of the data analysis lifecycle from initial access and acquisition, modeling, transformation, integration, querying, application of statistical learning and data mining methods, and presentation of results A team player able to collaborate effectively with people from all facets of life to achieve common goals. Eager to learn and add to the transferable skills acquired through tertiary education, practical experience and community work.
Overview
8
8
years of professional experience
Work History
Level 1 Service desk engineer
Nexon Asia Pacific
Melbourne, VIC
02.2022 - Current
- Troubleshooting issues efficiently and effectively using remote support tools
- Triaging and classifying inbound requests and incidents
- Sound knowledge of Windows and Apple devices, Active Directory, Office 365, Microsoft Exchange and Network troubleshooting
- Hardware & Software maintenance (Windows environment)
- Interacting with customers, staff and external third parties
- Assisting with updates and renewals for software maintenance
- Establishing working relationships with service providers and VIP customers
- Exploring structural process enhancements with peers such as improvement to task allocation, improvements to troubleshooting steps, etc.
Customer Service Cashier
Coles
Melbourne, VIC
07.2016 - Current
- Assisted customers to find appropriate products, answered product questions and provided product solutions
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
- Processed returned items in accordance with store policy
- Properly verified customer identification for alcohol or tobacco purchases
- Processed customer payments quickly and returning exact change and receipts
- Learned roles of other departments to provide coverage and keep store operational.
automotive finance agent
Startek(Westpac/stgeorge)
Melbourne, VIC
02.2021 - 02.2022
- Working for stgeorge bank as part of their automotive finance team handling various enquiries for customers who hold existing vehicle finance loans
- Payment enquiries, constructing financial statements, handling balance enquiries, spearheading the process of loan settlement, constructing and sending loan finalization letters, issuing manual direct debits, constructing amortisation schedules, providing credit references for dealerships and financial institutions, liaising with the collections teams regarding loan accounts that are in arrears, handling enquiries relating to deceased estates, collaborating with the sales team with regards to the refinance of balloons, handling hardship requests, updating direct debit details, processing formal complaints, handling enquiries related to bundle applications/contract requests.
Monash university peer mentor
Monash University
Melbourne, VIC
- Plan and ran regular student peer mentor sessions comprising 3-5 students per fortnight advertising leadership and time management helping students successfully adjust to university life
- Offered guidance and support to 2 students outside appointed meeting times showing initiative and strong work-ethic leading to an improvement in their tertiary studies and mental well-being.
voluntry work
Wyndham Somali Community
stgeorgestgeorgevoluntarying to community events, etc.
Education
Graduate Certificate in Data Science -
RMIT University
01.2024
Bachelor of Business - Banking And Finance
Monash University
01.2022
Skills
- Software Installation
- Incident Management
- Remote Support
- Virtualization Technologies
- Active Directory
- Data Validation
- Process Mapping
- Database Maintenance
- Data Modeling
- Java
- Data Warehousing
- Database Development
- SQL Reporting
- Python
Languages
Arabic
Professional
somali
Full Professional
Timeline
Level 1 Service desk engineer
Nexon Asia Pacific
02.2022 - Current
automotive finance agent
Startek(Westpac/stgeorge)
02.2021 - 02.2022
Customer Service Cashier
Coles
07.2016 - Current
Monash university peer mentor
Monash University
voluntry work
Wyndham Somali Community
Graduate Certificate in Data Science -
RMIT University
Bachelor of Business - Banking And Finance
Monash University
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