Mohamed Korayem
Melbourne,VIC
Summary
Personable and dedicated hardworking individual with a background in accounting and extensive experience in the National disability sector (NDIS), Hotels and Tourism industry. Solid team player with upbeat, positive attitude with skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Debt Collector / Accountant
NDIS Disability Services Provider
Melbourne , VIC
04.2023 - Current
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- Verified accuracy of account information and updated records accordingly.
- Explained the consequences of non-payment in a professional manner.
- Reconciled discrepancies between customers' accounts and statements of account.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Researched complex billing issues and provided solutions to resolve disputes.
- Developed strategies for collecting overdue payments while preserving customer relationships.
- Monitored customer accounts for changes in payment patterns that could indicate fraud or other suspicious activity.
- Processed incoming payments from customers according to established procedures.
- Drafted letters demanding payment from delinquent customers using standard templates.
- Escalated unresolved disputes to legal counsel as necessary.
- Advised customers on methods of avoiding future delinquencies through budgeting techniques.
- Attended meetings with internal staff members to discuss best practices for collections processes.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Answered customer questions regarding account discrepancies or problems.
- Received payments and posted amounts to customer accounts.
Plan Management & Finance Officer-12 Monthcontract
Huntington's Victoria
Melbourne , Vic
01.2022 - 01.2023
- Checking invoices against client plan budgets.
- Ensuring that charges meet NDIS reasonable and necessary legislations.
- Processing of supplier payments via client record management (CRM) and NDIS portal.
- Processing of company NDIS Program claims via the company's CRM and NDIS portal.
- Processing of client reimbursements.
- Paying service provider and/or clients' reimbursement through the company's accounting software and ensuring payment is received.
- Assisting with banking responsibilities.
- Resolving discrepancies and missing information with provider invoices.
- Monitoring of budgets, balance, and expenditures for the purpose of providing support.
- Developing service agreements for NDIS funded services.
- Complete service bookings for company clients via NDIS portal.
- Amend and update service bookings via NDIS portal as required
- Maintaining client finance records in company's CRM and other payable systems.
- Complies and maintains financial information, files and records (e.g. copies of paid invoices, checks, documentation, reimbursements, reports, vendor files, receipts, etc.
- Actively participate in the strategic, program, quality planning and any other planning forums as required
- Maintain professional and technical knowledge by attending professional development opportunities, networking forums, relevant conferences and seminar.
NDIS Plan Manager / Bookkeeper
PFCA
Melbourne , Vic
04.2020 - 04.2021
- Receiving invoices: Directly from a provider or Via the participant
- Claiming funds from the NDIS Portal
- Paying Invoices
- Providing a monthly statement to the participant including:
- Summarizing of expenditure (spending)
- Breaking down of budget totals remaining (amount of funding remaining)
- Establishing service agreements with providers
- Exploring different budgeting options or scenarios
- Building their financial literacy (knowledge and understanding of financial matters)
- Developing self-management capabilities
Security Guard Supervisor - Casual
Multiple Employers
Melbourne , Vic
11.2018 - Current
- Provided security team leadership and contributed to on-call duties.
- Recorded required data for incident reports and files.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Supervised property entrances and exits and monitored employee safety.
- Led security team and contributed to on-call shifts.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Developed and implemented preventative measures against accidents, thefts and other risks.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Inspected and adjusted security equipment to ensure proper operation.
Reception Agent
FOUR SEASONS HOTELS AND RESORTS
Sharm El Sheikh , EGYPT
10.2011 - 10.2012
- Assisted guests at check-in, providing information on various services within hotel.
- Kept records of room availability and guest accounts, manually or using computers.
- Input and confirmed reservations for guests.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Posted incidental charges to ledgers, manually or by using computers.
- Issued room keys and escort instructions to bellhops.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Computed bills, collected payments and made change for guests.
- Reviewed accounts and charges with guests during check out process.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
Room Revenue and Reservations Agent
STARWOOD HOTELS AND RESORTS
Alexandria , EGYPT
01.2009 - 03.2011
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Coached staff on strategies to enhance performance and improve customer relations.
- Coordinated with front desk staff to maintain maximum occupancy.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
- Took reservations from patrons by phone or online.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Relayed information on availability, pricing and discounts to customers.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Suggested amenities suited to clients' needs.
Education
Bachelor of Arts - Linguistics & Translation
Alexandria University
Aleandria01.2007
M.D. - Business Administration & Professional Accounting
Holmes
Melbourne03.2017
Graduate Diploma - Management
Sydney Metro College
Melbourne08.2021
Advanced Diploma - Leadership & Management
Altec
Melbourne09.2022
Student Exchange - International Relations And Affairs
Daito Bunka
Japan04.2005
Skills
- Documentation and Reporting
- Excellent Verbal and Written Communication
- Account Reconciliation
- Accounts Receivable
- Debt management
- Complex Problem Solving
- Problem Resolution
- Teamwork and Collaboration
- Goal Setting
- Superb Time Management
- Strategic Planning
- Inter-Department Collaboration
- Professional and Courteous
- Good Judgment
- Customer Service
- Time Management
- Calm Under Pressure
- MS Office
- Decision Making
- Computer Skills
Certification
- Certified Associate with the CPA (Certified Practicing Accountant)
Languages
English
Arabic
References
To be furnished upon request.
Timeline
Debt Collector / Accountant
NDIS Disability Services Provider
04.2023 - Current
Plan Management & Finance Officer-12 Monthcontract
Huntington's Victoria
01.2022 - 01.2023
NDIS Plan Manager / Bookkeeper
PFCA
04.2020 - 04.2021
Security Guard Supervisor - Casual
Multiple Employers
11.2018 - Current
Reception Agent
FOUR SEASONS HOTELS AND RESORTS
10.2011 - 10.2012
Room Revenue and Reservations Agent
STARWOOD HOTELS AND RESORTS
01.2009 - 03.2011
Bachelor of Arts - Linguistics & Translation
Alexandria University
M.D. - Business Administration & Professional Accounting
Holmes
Graduate Diploma - Management
Sydney Metro College
Advanced Diploma - Leadership & Management
Altec
Student Exchange - International Relations And Affairs
Daito Bunka
- Certified Associate with the CPA (Certified Practicing Accountant)
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