Mohamed Masood

Act as the primary point of contact for managing contractors on behalf of Transport for NSW and Department of Education.

• Triage Inquiry management cases to prioritise communication based on their urgency and importance.
• Allocate cases to other team members based on the task matrix for efficient workflow distribution.
• Escalate complaints and workforce incidents to the supervisor in a timely manner, ensuring appropriate attention and resolution
• Manage and schedule interviews, liaising with recruitment agents and hiring managers, ensuring a smooth and efficient interview process for all parties involved.
• Coordinate recruitment, on-boarding, and off-boarding processes, ensuring stakeholders are well-informed and engaged throughout the process.
• Administer contractor-related documentation, including contracts, agreements, and performance evaluations and ensuring data integrity.
• Conduct National Police Checks through fir2work for DOE and TfNSW
• Serve as the primary point of contact for technical inquiries, role related inquiry, the workforce management platform, providing guidance and troubleshooting support to contractors and internal stakeholders.
• Collaborate in developing informative communication materials aimed for internal and external stakeholders, ensuring regular updates on hiring process.
• Answer phone calls and provide assistance as needed, ensuring prompt and professional handling of inquiries from contractors, clients, and internal stakeholders.

Selected achievements

Identified and rectified technical errors within the Beeline system causing delays in contractor payments, collaborating closely with the Beeline admin team. Implemented effective solutions resulting in a 90% reduction in payment delays within one month.

• Maintained and updated meticulous records and files, ensuring easy access and accurate documentation for efficient operations
• Managed calendars and schedules, coordinating appointments and ensuring timely attendance for key stakeholders
• Coordinated meetings and events, handling logistics and communication to ensure smooth execution
• Answered and directed a high volume of phone calls and emails, providing prompt and professional assistance to internal and external contacts
• Processed and meticulously tracked invoices and expenses, maintaining financial records with precision and accuracy
• Assisted in making travel arrangements, including booking flights, hotels, and transportation, to facilitate smooth and cost-effective travel experiences
• Managed office supplies and equipment inventory, ensuring adequate stock levels and timely procurement of supplies
• Fielded and organized paperwork, maintaining an organized filing system and assisting in document management processes
• Streamlined administrative processes, Increased productivity, and effective project management.

• In charge of operations under the Accounts department for Australia's most popular CFD trading company
• Reported directly to the team leader and Head of Account, providing essential support in financial operations and client services
• Generated accurate monthly invoices for clients, ensuring timely billing and adherence to contractual agreements
• Ensured compliance with ASIC/FSA trading regulations by meticulously processing documents for onboarding new clients, maintaining regulatory standards
• Conducted financial transactions including withdrawals, deposits, and bank reconciliations, ensuring accuracy and compliance with internal procedures
• Prepared detailed account summary reports to provide insights into financial performance and aid decision-making processes
• Resolved client inquiries and issues efficiently via back-office ticketing system [Zendesk], demonstrating strong problem-solving skills and a commitment to client satisfaction
• Collaborated closely with team members to meet and exceed weekly Key Performance Indicators (KPIs), fostering a culture of teamwork and achievement
• Analysed back-office operations; liaised with relevant stakeholders and compiled monthly reports enabling operational efficiencies for effective decision making in the client on-boarding process; reduced the median document processing time and maximized resolution.

• In charge of assisting the management of Council and its activities
• Provided weekly reports to management, offering insights and updates on operational activities to support decision-making processes
• Maintained detailed invoicing logs, ensuring accuracy and completeness of financial records for tracking and analysis purposes
• Conducted regular audits and assessments to identify areas for improvement and ensure compliance
• Reviewed necessary approvals for initiating scrapping activities, ensuring compliance with company policies and regulatory requirements
• Provided guidance and training to staff on regulatory requirements and best practices.