Mohamed Musa
Inala,Australia
Summary
Experienced in conducting psychosocial needs assessments and delivering culturally competent case coordination services, effectively addressing client emotional support through trauma-informed approaches. Demonstrated ability to collaborate with diverse teams, including volunteers and social workers, to achieve client goals while ensuring crisis intervention strategies are implemented to mitigate risks. Proven track record in client-centered advocacy, maintaining accurate case documentation, and fostering relationships with community organizations to enhance service delivery.
Overview
10
10
years of professional experience
Work History
Case Coordinator - ASRA
Multicultural Australia
Brisbane, QLD
07.2024 - Current
- Conduct initial psychosocial needs assessment and deliver case coordination services that are culturally competent.
- Provide emotional support to clients applying culturally responsive and trauma-informed approach.
- Collaborate with volunteers, CSWs, and other teams to provide direct case management and achieve client goals.
- Provide crisis intervention support to address urgent requirements and issues, and manage any issues that put the client, the agency, and other employees at risk.
- Provide client-centred advocacy, collaborate with community and governmental organisations and ensure that case notes and reporting are recorded within the required time in the case management system.
Acting Team Leader - ASRA
Multicultural Australia
Brisbane, QLD
03.2025 - 05.2025
- Provide support and line management for the ASRA team, ensuring high quality supervision and leadership support.
- Monitor intake and ensure new referrals are addressed and allocated to Case Coordinators for comprehensive assessments.
- Ensure case management plans and assessment are up to high standard and client notes and documents are saved on internal systems.
- Lead weekly meetings to address program operations and case reviews to ensure case loads are appropriate and case coordinators are within capacity to provide highes level of support to clients.
- Train new staff and ensure access to internal systems and resources collaborating with IT and facilities teams.
- Maintain effective relationships with stakeholders including partner organizations and external service providers.
Case Worker
Australian Red Cross
Brisbane, QLD
05.2024 - 07.2024
- Company Overview: Migration Support Programs
- Case Management for Asylum Seekers and migrants. Providing quality case work support which identifies client strengths, needs and resources available to meet these needs.
- Providing complex case management and collaborating with internal and external stakeholders.
- Conducting psychosocial assessments and implementing appropriate case plans.
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
Settlement Services Case Manager (SETS)
Multicultural Families Organisation
02.2017 - 05.2024
- Case management for refugees and migrant people, assisting clients to settle smoothly in Australia.
- Duties include; Intakes and assessments, Accommodation, Orientation programs and Workshops about Immigration and Citizenship test, Domestic Violence, Employment workshops, Financial Guidance and Health and Wellbeing.
- I also managed MFO's Driving Change program. Assisting newly arrived refugees and migrants to gain Australian driver licence. Making sure that volunteers who teach clients are supported and appointment booking organised.
- Another program I managed was MFO's weekly youth volleyball on the beach, which has been very successful with over 20 clients regularly attending for about 4 years.
Volunteering
Access Community Services LTD
01.2016 - 01.2017
- Interpreting (Arabic, English and Tigrigna).
- Transporting newly arrived clients to services such as; School and Hospitals.
- Administration work.
- Orientation and training programs (under supervision).
- New client Assessments.
Vocational placement for Diploma of Community services
Acacia Ridge State School
01.2015 - 03.2015
- Supporting student with intellectual disabilities individually.
- Teaching students who speak English as a second language.
- Office work.
- Coaching students for sports activities such as; Soccer and swimming.
Education
Diploma - community services
Southbank TAFE
Southbank01.2016
Certificate IV - Skills for Education and Employment program
TAFE Brisbane (Southbank campus)
Southbank01.2014
Year 12 -
African Hope Learning Centre
Cairo, Egypt01.2012
Skills
- Team leadership
- Crisis intervention
- Client advocacy
- Stakeholder engagement
- Working under pressure
- Adapting to change
Reference
- Willing to provide upon request
Timeline
Acting Team Leader - ASRA
Multicultural Australia
03.2025 - 05.2025
Case Coordinator - ASRA
Multicultural Australia
07.2024 - Current
Case Worker
Australian Red Cross
05.2024 - 07.2024
Settlement Services Case Manager (SETS)
Multicultural Families Organisation
02.2017 - 05.2024
Volunteering
Access Community Services LTD
01.2016 - 01.2017
Vocational placement for Diploma of Community services
Acacia Ridge State School
01.2015 - 03.2015
Diploma - community services
Southbank TAFE
Certificate IV - Skills for Education and Employment program
TAFE Brisbane (Southbank campus)
Year 12 -
African Hope Learning Centre