Summary
Overview
Work History
Education
Skills
Certification
Highest Level Of Education
Languages
Eligible To Work
Timeline
Generic

Mohamed Mussa

Brisbane,Australia

Summary

Dynamic and results-driven professional with extensive warehouse experience at Pipemakers Australia. Proven expertise in order picking and materials handling, coupled with strong communication skills. Successfully enhanced customer satisfaction as a Customer Service Representative, while consistently maintaining high-quality standards and efficiency in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pipemakers/Forklift Operator

Pipemakers Australia
Acacia Ridge , Queensland
08.2024 - 04.2025
  • Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
  • Reported any damages or malfunctions of equipment immediately to supervisor and manager.
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Tracked materials moved for stocking purposes and to complete logs for management.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Loaded pallets onto trailers for shipment.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.

Customer Service Representative

Dark horse
Brisbane, Wld
02.2024 - 08.2024
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Production Worker

Viridian Glass
Brisbane , Qld
06.2022 - 01.2023
  • Quality controlled the finished products with regular inspections and non-destructive tests
  • Finished products within specified tolerances, including removing imperfections and altering final dimensions
  • Continuously cleaned and organized work areas to remove safety hazards and maintain a minimum level of production errors

Storeperson

Kmart Distribution center
Brisbane, Australia
03.2021 - 05.2022
  • Replenishing stock on high warehouse shelving
  • Sorting products and palletising
  • Manually feeding boxes onto conveyors for sorting machine
  • Manual handling up to 20kgs
  • General housekeeping when required
  • Received, stored and shipped goods and materials, in a rapid paced environment
  • Sorted cargo before loading and unloading, using proper selection procedures
  • Tagged all inbound merchandise with receiving date
  • Reported all equipment failures and malfunctions to the supervisor
  • Cleaned and maintained the warehouse in compliance with WHS safety standards
  • Conducted inventory discrepancy audits

Voice Picker

Woolworths Distribution Centre
Brisbane, Australia
02.2019 - 10.2020
  • Picked, packed, and prepared merchandise for shipment to store and for restocking shelves
  • Pulled orders according to electronic voice commands issued by voice prompt software
  • Picked items from warehouse and packed orders, properly and carefully
  • Verified delivery location for all orders and updated location database, correctly
  • Stacked, arranged, and secured all ordered items on the pallets
  • Used electric pallet jack and transported pallets to shipping platforms, safely
  • Scanned all packed orders prior to shipping and shipped them, on time
  • Compared and matched all product numbers and order description, efficiently
  • Received, stored, and maintained all inventory of items and supplies
  • Prepared, maintained, and corrected reports and records related to inventory and orders

Education

High school -

Glenala State High School
Brisbane, QLD
11.2018

Skills

  • Order Picking
  • Customer service
  • Warehouse Experience
  • Shipping & Receiving
  • Pallet Jack
  • Warehouse Distribution Experience
  • Packaging
  • RF Scanner
  • Load & Unload
  • Car Wash
  • Heavy Lifting
  • Materials Handling
  • Order Picker
  • Organizational Skills
  • Microsoft Word
  • Food Preparation
  • Voice picking
  • Manufacturing
  • Effective communication
  • Time management

Certification

  • White Card
  • Driver License
  • Forklift license/HRWL

Highest Level Of Education

Secondary School (Year 12)

Languages

  • English, Fluent

Eligible To Work

Yes

Timeline

Pipemakers/Forklift Operator

Pipemakers Australia
08.2024 - 04.2025

Customer Service Representative

Dark horse
02.2024 - 08.2024

Production Worker

Viridian Glass
06.2022 - 01.2023

Storeperson

Kmart Distribution center
03.2021 - 05.2022

Voice Picker

Woolworths Distribution Centre
02.2019 - 10.2020

High school -

Glenala State High School

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Mohamed Mussa