Mohamed Omar

• Engaged clients in activities aimed at promoting physical and mental stimulation.
• Participated in multidisciplinary team meetings to discuss complex cases.
• Participated in professional development and training sessions to enhance care quality and support provided.
• Supported clients to access education, training or employment opportunities.

• Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
• Enforced access control measures in accordance with established procedures.
• Assisted with crowd control during large events held at the facility.
• Reported safety hazards for remediation response.
• Monitored CCTV systems to ensure safety and security of premises.

· Enhanced customer satisfaction through prompt issue resolution and proactive problem-solving.

· Collaborated with team members to improve customer service experiences and meet team objectives.

· Maintained detailed databases for tracking customer interactions and promotional sales.

Addressed customer inquiries and feedback with professionalism and courtesy.