Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mohamed Omar

Truganina

Summary

Empathetic and compassionate individual with a natural talent for connecting with people and fostering supportive relationships. Well-versed in social services and community resources, and skilled in active listening and problem-solving. Committed to making a positive difference in individuals and communities by offering essential support and guidance.
Refined abilities in a supportive, people-oriented environment, aiming to transition into a new field. Proficient in active listening and problem-solving, with a focus on building strong, nurturing relationships. Eager to leverage these transferable skills to make a meaningful impact in a new role.

Social work professional with robust background in providing comprehensive support to individuals and families. Skilled in developing and implementing tailored intervention plans to address specific needs. Strong focus on team collaboration and achieving impactful outcomes, adaptable to evolving circumstances.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Infinite Support
06.2023 - 06.2025
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.

Social Work Placement

Al Taqwa College
07.2024 - 10.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Contributed to positive work environment by actively participating in team-building activities.
  • Facilitated group therapy sessions, fostering supportive environments for open communication and personal growth.
  • Collaborated with school personnel to identify students in need of social work services and develop individualized interventions.
  • Collaborated with multidisciplinary teams to optimize client care and improve overall wellbeing.

Disability Support Worker

Infinite Support
01.2022 - 05.2023
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Prepared nutritious meals to meet individual dietary needs for clients.

Customer Service Representative

Acquire BPO
01.2021 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Social Work - Social Work

Victoria University
Melbourne, VIC
11-2025

Skills

  • Customer service
  • Administrative support
  • Time management
  • Critical thinking
  • Dedicated team player
  • Complex Problem-solving
  • Coordination

Certification

First Aid Certificate

NDIS Clearance check

Certificate III Security

Certificate III Sports and Recreation

Certificate III Individual Support

Working with Children's Check

Languages

English
Arabic

Timeline

Social Work Placement

Al Taqwa College
07.2024 - 10.2024

Administrative Assistant

Infinite Support
06.2023 - 06.2025

Disability Support Worker

Infinite Support
01.2022 - 05.2023

Customer Service Representative

Acquire BPO
01.2021 - 01.2022

First Aid Certificate

NDIS Clearance check

Certificate III Security

Certificate III Sports and Recreation

Certificate III Individual Support

Working with Children's Check

Bachelor of Social Work - Social Work

Victoria University
Mohamed Omar