JIRA , Confluence & Sharepoint
Mohamed Sati
Melbourne,VIC
Summary
Results-oriented professional with a Bachelor's Degree in Mechanical Engineering and extensive experience in business analysis and operations management within the banking sector. Proven ability to analyze complex business needs, employ problem solving, engage stakeholders, and deliver projects within strict timelines. Seeking to leverage expertise in project management, operations ,process optimization, and customer service to excel in Operational, Field Service Technician & Technical Support Engineering roles in the Energy industry.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Associate Business Analyst
Westpac Banking Corporation
08.2021 - 03.2023
- Analyzed business needs and gathered requirements for financial crime remediation projects, ensuring compliance with AML/KYC regulations.
- Documented business processes and maintained project artifacts in adherence to program governance.
- Engaged stakeholders to understand existing processes and mitigate risks in designing remediation processes.
- Facilitated workshops to gather business requirements and ensure execution of remediation processes.
- Contributed to program planning, scoping, and budgeting to ensure timely delivery and adherence to budget.
- Increased project success rates with thorough requirement analysis and effective communication between stakeholders.
- Optimized resource allocation by developing strategies to balance competing priorities across multiple projects.
Senior Advisor Support Consultant/Remediation Analyst
Commonwealth Bank
02.2020 - 08.2021
- Assisted in developing and optimizing processes for file collection and digitization to ensure accurate and timely remediation of customer cases.
- Acted as a liaison between data analytics team and vendors to ensure data integrity and accuracy.
- Managed user access to project network drive and provided periodic status updates to PMO and stream leaders.
- Provided professional support to financial advisers, managed inbound/outbound interactions, and resolved complex queries.
- Coordinated with internal and external stakeholders for efficient file collection and storage.
- Spearheaded the development of customized solutions tailored to individual client needs, resulting in superior outcomes compared to standard offerings.
Case Assessor/Remediation Analyst
Commonwealth Bank
05.2019 - 02.2020
- Designed and documented remediation processes and procedures for various large-scale projects.
- Analyzed data and supported development of assessment and compensation methodology.
- Generated client communication materials and managed workload allocation for assessment team.
- QA'd cases to ensure data quality before payment execution and assisted with client queries.
- Maintained up-to-date knowledge of industry best practices, attending professional conferences and participating in ongoing training opportunities.
Operations Officer/ Compliance Advisor
Abu Dhabi Islamic Bank
04.2014 - 05.2018
- Coordinated with retail finance operations department to ensure smooth workflow and compliance with regulations.
- Maintained MIS and records for finance files, ensuring compliance with AML/KYC guidelines and Sharia laws.
- Reviewed finance files for compliance and escalated fraudulent or suspicious cases to compliance supervisor.
- Assisted in the preparation of investigation reports and liaised with internal and external stakeholders.
- Mentored junior team members, fostering professional development and enhancing overall team performance.
Mechanical Engineer Trainee
Tenaga Nasional Berhad
02.2013 - 04.2013
- Supervised preventive maintenance, corrective maintenance, and inspections for lube oil systems and air flow systems, ensuring optimal performance and report any issues to Senior Mechanical Engineer.
- Participated in Non-Destructive Testing (NDT) for bearings, compressors, and turbine blades.
- Proficiently halted engines from the control room to facilitate performance tests.
- Assisted in managing preventive and corrective maintenance activities during mechanical overhauls of gas turbine engines, encompassing combustion chambers, propellers, gears, shafts, and other essential propulsion machinery, as well as auxiliary equipment.
- Conducted tests on lubricants to detect contamination and degradation using standard testing equipment.
- Supported maintenance team in troubleshooting equipment issues, minimizing downtime and maintaining productivity levels.
Education
Bachelor of Mechanical Engineering (Hon.) -
Universiti Tenaga Nasional
Selangor, Malaysia 04.2001 -
Skills
Project Management
Stakeholder Engagement
Process Documentation and Optimization
Specification Writing
Customer Service and Relationship Management
Specification Writing
Technical Troubleshooting
Team Leadership and Training
Data Analysis and Reporting
Software
Salesforce
Microsoft Excel , Power BI & Visio
Microsoft Office Packages
Timeline
Associate Business Analyst
Westpac Banking Corporation
08.2021 - 03.2023
Senior Advisor Support Consultant/Remediation Analyst
Commonwealth Bank
02.2020 - 08.2021
Case Assessor/Remediation Analyst
Commonwealth Bank
05.2019 - 02.2020
Operations Officer/ Compliance Advisor
Abu Dhabi Islamic Bank
04.2014 - 05.2018
Mechanical Engineer Trainee
Tenaga Nasional Berhad
02.2013 - 04.2013
Bachelor of Mechanical Engineering (Hon.) -
Universiti Tenaga Nasional
04.2001 -