Mohamed Shihata

• Efficiently prepared and staged deliveries, ensuring on-time order fulfillment and customer satisfaction.

• Collaborated with team members to achieve daily performance goals in a fast-paced, high-pressure environment.

• Operated handheld devices and technology to scan, sort, and track inventory, maintaining accuracy and ensuring seamless logistics operations.

• Adhered to strict safety protocols while handling and transporting packages, maintaining a safe and organized workspace.

• Demonstrated physical endurance by managing demanding tasks, including lifting and moving items up to 22 kilograms and working on mezzanines up to 12 meters high.

• Adapted to diverse working conditions, demonstrating resilience and productivity under varying temperatures and noise levels.

Coordinated airport and hotel transportation for VIPs, referees, and tournament teams

• Managed transport desk operations, ensuring smooth arrivals and departures
• Collaborated with key stakeholders to create and implement coordinated transport plans
• Ensured compliance with safety and security protocols during high-profile events

• Led recruitment, training, and logistics for the Customer Experience team during the Australian Open Tennis 2023
• Improved customer satisfaction scores by 25% through strategic training and stakeholder collaboration
• Managed crowd control and resolved customer concerns efficiently
• Developed and implemented operational strategies to enhance overall guest experience

• Oversaw compliance and legal detention in quarantine accommodations
• Maintained detailed records and ensured adherence to health and safety standards
• Provided guidance to international arrivals, achieving a 98% compliance rate
• Coordinated with health authorities to manage and mitigate potential health risks

• Collaborated with the Purser to ensure safe, secure, and efficient flight operations.
• Maintained compliance with corporate, civil aviation, and international safety and security standards.
• Delivered clear and confident announcements on behalf of the Flight Deck, ensuring passengers were informed and reassured.
• Facilitated effective communication with the Purser and Flight Deck throughout the flight.
• Led and motivated the crew to deliver exceptional customer service, resolving complaints and ensuring service recovery.
• Personally welcomed High-Value Customers, ensuring a premium cabin experience.
• Modelled Service Personality behaviours, fostering a cohesive and high-performing team.
• Delivered feedback to crew, completed Flight Reviews, and upheld on-board standards.
• Conducted pre-flight briefings, uniform checks, and document verifications in line with guidelines.
• Utilised KIS Elitepad for effective cabin management and provided detailed reports for improvement.
• Maintained a strong brand presence by consistently exceeding service and professionalism standards.
• Demonstrated resilience, adaptability, and professionalism in high-pressure situations.
• Proposed innovative ideas to enhance customer experience and support cost efficiency.
• Acted as a brand ambassador, projecting confidence, flexibility, and commercial awareness.
• Managed safety briefings, pre-flight checks, and emergencies to ensure compliance.
• Anticipated passengers' needs to enhance comfort and deliver an outstanding flight experience.