Mohamed Zahabe
Sydney,NSW
Summary
Skilled Appointment Setter with experience in scheduling, client communication, and customer service. Strengths include effective multi-tasking, ability to work under pressure, and exceptional organizational skills. Previous roles involved direct interaction with clients, ensuring all appointments were scheduled accurately and promptly while maintaining high levels of customer satisfaction. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members. Engaging appointment setter with several years of experience in telemarketing. Successful at modern persuasion tactics and salesmanship. Dedicated to individualized customer service and company growth.
Overview
10
10
years of professional experience
Work History
Appointment Setter
Residential Projects Australia
Prestons, NSW
01.2023 - Current
- Transcribed tapes and notes from meetings into prescribed formats.
- Greeted incoming customers and provided customer service support.
- Scheduled space or equipment for special programs, meetings and conferences.
- Made phone calls and sent emails to establish leads.
- Recorded information from potential customers regarding specific product or service needs.
- Collected data related to customer feedback on products or services offered by the company.
- Adhered to company policies when scheduling appointments for customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Appointment Setter
Audi
Parramatta, NSW
01.2021 - 12.2022
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
- Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
- Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
- Maintained accurate records of all customer interactions and transactions.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Coordinated company events with venues and advised staff of pertinent details.
- Established strong working relationships with other departments within the organization.
Appointment Setter
SalesHQ
Sydney, NSW
01.2019 - 12.2020
- Answered customer inquiries regarding appointment setting procedures.
- Greeted customers, answered general questions and directed to appropriate locations.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Identified customer needs and recommended appropriate solutions accordingly.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Investigated and analyzed client complaints to identify and resolve issues.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Provided exceptional customer service through effective telephone communication and follow-ups.
Appointment Setter
Meridian One
Sydney, NSW
01.2017 - 12.2018
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed household errands and other essential duties.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed routine maintenance and repair.
- Operated a variety of machinery and tools safely and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
Appointment Scheduler
Insight Resourcing
North Sydney, NSW
01.2015 - 12.2016
- Achieved established sales targets by generating new customer accounts.
- Performed follow up calls to confirm scheduled appointments.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Verified insurance information prior to appointment booking.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Resolved conflicts between customers and staff in a professional manner.
- Developed new leads each day at or above quotas.
- Conducted outbound calls to remind patients of upcoming appointments.
- Followed up on sales leads through outbound calling.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Education
High School Diploma -
William Carey Christian School
Prestons08-2012
Skills
- High-volume call environments
- High-volume call reception
- Salesforce CRM
- FileMaker pro proficiency
- Intuit quickbooks master
- Goal oriented
- Overcoming objections
- Multiline phone system proficiency
- Outgoing and friendly
- Salesforce
- Flexible schedule
- Consultative selling
- Qualifying new leads
- Delivery tracking
- Customer service
Timeline
Appointment Setter
Residential Projects Australia
01.2023 - Current
Appointment Setter
Audi
01.2021 - 12.2022
Appointment Setter
SalesHQ
01.2019 - 12.2020
Appointment Setter
Meridian One
01.2017 - 12.2018
Appointment Scheduler
Insight Resourcing
01.2015 - 12.2016
High School Diploma -
William Carey Christian School
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