Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohamed Zahabe

Harrington

Summary

Dynamic Appointment Setter with proven success at Residential Projects Australia, excelling in relationship-selling and data entry. Expert in high-volume call environments, utilizing auto dialer systems to enhance lead generation. Recognized for effectively addressing client inquiries and scheduling appointments, driving significant interest in products and services.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

9
9
years of professional experience

Work History

Appointment Setter

Residential Projects Australia
10.2024 - Current
  • Completed daily cold calling and outreach to build sales pipeline.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Recorded contact information of customers and potential customers in internal database.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Asked pertinent questions to understand customer requirements.

Appointment Setter

Environmental Water Solutions
11.2022 - 02.2023
  • Set appointments with salespeople and potential customers.
  • Addressed client inquiries and updated database information.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Communicated with management to provide feedback on value and productiveness of appointment setting process.

Appointment Setter

AutoSure
02.2020 - 01.2021
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Compiled information from files and research to satisfy information requests.

Appointment Scheduler

Australian Outdoor Living
08.2018 - 09.2019
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered phone calls and answered questions from potential customers.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.

Appointment Setter

Solar Naturally
02.2016 - 01.2017
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Addressed client inquiries and updated database information.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Communicated with management to provide feedback on value and productiveness of appointment setting process.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.

Education

High School Diploma -

William Carey Christian School
Prestons, NSW
07.2015

Skills

  • Relationship-selling skills
  • Data entry expert
  • Telephone headset mastery
  • Auto dialer systems
  • Intuit quickbooks master
  • Script reading
  • Goldmine
  • ACT!
  • Data verification
  • High-volume call environments
  • Multiline phone system proficiency
  • Account inquiry resolution
  • Issue research and investigation

Timeline

Appointment Setter

Residential Projects Australia
10.2024 - Current

Appointment Setter

Environmental Water Solutions
11.2022 - 02.2023

Appointment Setter

AutoSure
02.2020 - 01.2021

Appointment Scheduler

Australian Outdoor Living
08.2018 - 09.2019

Appointment Setter

Solar Naturally
02.2016 - 01.2017

High School Diploma -

William Carey Christian School

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Mohamed Zahabe