Mohamed Naufal Shahul Hameed
Mount Waverley,Australia
Summary
Professional with strong background in customer service, known for effective communication and problem-solving skills. Proven ability to adapt to changing needs and work collaboratively within teams to achieve results. Adept at handling customer inquiries, resolving issues, and maintaining high satisfaction levels. Reliable and focused on delivering consistent, quality service.
Overview
7
7
years of professional experience
Work History
Software Engineer
CGI
06.2022 - 02.2025
- Oversaw the design and development of various projects developed using python.
- Assisted senior executives with calendar management and client coordination.
- Collaborated with various departments to support employee engagement initiatives.
- Full-Time
Event Manager & Personal Assistant
Feathers Fitness
08.2021 - 06.2022
- Coordinated fitness and wellness events, managing logistics and on-site execution.
- Provided administrative support to the founder, scheduling appointments and managing communications.
- Developed promotional content for social media campaigns and local outreach.
- Part-Time/Casual
Cashier & Hospitality Assistant
Hotel Muthu Rawther
06.2020 - 08.2021
- Managed daily cash transactions at the cash counter.
- Made sure of guest satisfaction by addressing queries and assisting with check-ins and table service.
- Maintained cleanliness and good quality service standards in a fast paced environment.
- Part-Time/Casual
Ticketing & Customer Service Assistant
Carnatic Cinemas
04.2018 - 07.2018
- Managed ticket sales and payments at the box office.
- Assisted customers with seat selection, show timings, and resolving enquiries.
- Helped manage audience flow during peak hours.
Education
Master of Artificial Intelligence -
Monash University
07.2027
Skills
- Customer Service & Client Relations
- Cash Handling & POS Operations
- Event Planning & Coordination
- Administrative & Executive Support
- Team Collaboration & Cross-Functional Communication
- Content Creation & Social Media Marketing
Timeline
Software Engineer
CGI
06.2022 - 02.2025
Event Manager & Personal Assistant
Feathers Fitness
08.2021 - 06.2022
Cashier & Hospitality Assistant
Hotel Muthu Rawther
06.2020 - 08.2021
Ticketing & Customer Service Assistant
Carnatic Cinemas
04.2018 - 07.2018
Master of Artificial Intelligence -
Monash University
Similar Profiles
Paul Pradeep SPaul Pradeep S
Lead Analyst at CGILead Analyst at CGI
Ricardo TaboraRicardo Tabora
Petroleum/Chemical Inspector at CGIPetroleum/Chemical Inspector at CGI
Archana KamakuArchana Kamaku
Associate Consultant at CGIAssociate Consultant at CGI
Carmela MarinoCarmela Marino
Deputy Principal Student Wellbeing at Avila CollegeDeputy Principal Student Wellbeing at Avila College
JEGAN THANGARAJAJEGAN THANGARAJA
Student Payment Officer at Southern Cross UniversityStudent Payment Officer at Southern Cross University