Ayisha Zakeer Sabitha
Melbourne,VIC
Summary
To work for a professionally managed company with a good organizational objective and friendly environment, in a capacity that offers: A role in Administration where I can use my experience and skill to run efficiently by providing structure to other employees within the organization,Also which fulfils my personal goals as regards sense of responsibility, professional Growth, Income Needs which are aligned with organizational goals and provide challenges in achieving targets or performance benchmarks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Telstra Australia
Melbourne, VIC
02.2024 - Current
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone and email
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Processed payments from customers using point of sale systems.
- Maintained accurate records of customer interactions and transactions.
- Developed strategies to improve customer service processes and procedures.
- Provided general administrative support including filing documents, scheduling appointments.
- Processed payments and updated balances and customer totals.
Administrative Officer/Office Secretary
V C Gallagher Pty Ltd
Croydon, VIC
04.2023 - 11.2024
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Received and routed incoming calls and correspondence to promote timely communication.
- Maintained organized filing system of paper and electronic documents.
- Assisted with accounts receivable and accounts payable functions.
- Created and updated spreadsheets to track and report data.
- Arranging site inspection time and availability of clients and engineer.
- Billing and arranging the online transactions.
- Drafting the AutoCAD structural engineering drawings including drainage details,underpining works, and swimming pool.
Online Customer Service
Woolworths
Notting Hill, Victoria
11.2022 - 02.2023
- Providing the best quality products for the customers.
- Receiving and finalizing the customer online orders.
- Scanning and rechecking the product description.
- Working experience with complex and fast paced cooperative team environment.
- Supported the team for providing the best for the customers.
- Restocking the products on time.
- Provided perfect substitute and alternate products for the customers.
- Organize and plan the task and finish packing the product within the goal time.
- Maintained positive relationships with all the store personnel by being consistently professional and friendly.
- Exceeded customer expectations consistently .
Administration Officer
Webjyor Infotech
Trivandrum, Kerala,India
01.2022 - 08.2022
- Set appointments and managed meeting schedule.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Sorted incoming mail and directed to correct personnel each day.
- Transmitted information or documents to customers through email or calls
- Maintained daily calendars, set appointments with clients and planned daily office events.
Business Analyst
Wrench Solutions Pvt ltd
Ernakulam, Kerala, India
03.2021 - 12.2021
- The company i was working with was a project management software company. It helps the Engineering, Procurement and Construction companies to achieve their work more easily and accurately through the software called "Wrench" rather than working manually. Business analysts are basically filling the gap between the client/client dealing team and the management or the development team,So i was closely in contact with both the teams and had to negotiate with both of them to bring out the best.
- I also had to overlook the current scenario and the changes that need to apply to bring the product more appropriate and user friendly for the client. It was a very time bound activity to create the detailed requirement scenario which can be used by the technical team to create the changes or a new UI in the software/products could successfully deal with all the challenges like continues development of the product in terms of user friendliness, accuracy and precision.
- Being in product development team it was our duty to observe the product from every single angle to find out the chances of its development.
- Managed and maintained confidential project documents.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Coordinated project activities, Mails,Clients and internal Calls and Meetings.
- Organized client support team meetings and staff meetings to provide project updates.
- Maintained positive working relationship with fellow staff and management.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
Education
MBA - Human Resource Management And Marketing Management
APJ Abdul Kalam Technological University
Saintgits Institute Of Management , Kottayam09.2021
B.Tech - Civil Engineering
University of Kerala
Muslim Association College Of Engineering05.2018
Skills
- KEY SKILLS
- Ability to establish Team work, as a good team player and as team leader
- Coordinating multiple activities efficiently ,carefully and purposefully
- Recording and Maintaining documents
- Strong willingness to learn new skills and abilities
- Initiatives for taking new responsibilities
- Ability to interact with different kinds of people and lead negotiations
- Provide excellent and high standard customer services
- Good communication, analytical and interpersonal skills
- Advanced knowledge in Microsoft suite
- TECHNICAL SKILLS
- Design Software: Auto CAD, 3Ds max
- Management Software: Primavera (ORACLE)
- Applications: MS Word, MS Excel, PowerPoint,Outlook
Accomplishments
- Learnovate E Commerce Certificate-Internship
One month(Oct2020-Nov2020)
Head HR and Team Leader
Recruiting
Received Best recruiter week certificate.
Certification
- Google Digital Marketing Certificate 2020
- Google Analytics Certificate for beginners
- Internship Certificate from Learnovate e commerce (one month)
Academic Projects
- B.tech
1. Construction Of rural Road using cold mix
2. Multi-purpose stadium using solar cooling technology
- MBA
1. Effect of ease of use on continuance intention to use E training with reference to selected IT companies in Trivandrum district
Personal Information
- Date Of Birth-08/07/1996
- Gender-Female
- Spouse Name-Mohamed Rizwan
- Nationality-Indian
- Contact Number-0437116676, 0402619300
Declaration
- I hereby solemnly declare that the information furnished above is true to the best pf my knowledge and
belief
Ayisha Zakeer Sabitha
15/05/2024
Timeline
Customer Service Officer
Telstra Australia
02.2024 - Current
Administrative Officer/Office Secretary
V C Gallagher Pty Ltd
04.2023 - 11.2024
Online Customer Service
Woolworths
11.2022 - 02.2023
Administration Officer
Webjyor Infotech
01.2022 - 08.2022
Business Analyst
Wrench Solutions Pvt ltd
03.2021 - 12.2021
MBA - Human Resource Management And Marketing Management
APJ Abdul Kalam Technological University
B.Tech - Civil Engineering
University of Kerala
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