Summary
Overview
Work History
Education
Skills
Timeline
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Mohammad Abdullah

Campbellfield,VIC

Summary

Dynamic customer service professional with over a year of experience in fast-paced hospitality environments, including restaurants and banquet halls. Expertise in managing customer interactions, swiftly resolving issues, and consistently delivering exceptional guest experiences. Strong communication and multitasking abilities, complemented by effective conflict resolution skills, result in high levels of customer satisfaction and seamless team collaboration. Committed to fostering positive relationships and enhancing operational efficiency in every engagement.

Overview

1
1
year of professional experience

Work History

Retail Assistant

Metro Petroleum
07.2025 - 09.2025
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained a clean and organized sales floor to promote effective merchandising and accessibility.
  • Operated point-of-sale system accurately, processing transactions efficiently for customer satisfaction.
  • Collaborated with team members to achieve daily sales goals through effective communication and teamwork.

Crew Member & Event Support

Sufra Mandi Restaurant & Banquet Hall
01.2025 - Current
  • Delivered high-quality customer service to 120+ customers daily in a busy dining environment.
  • Managed food orders accurately and ensured timely service during peak hours.
  • Handled complaints and special requests with professionalism and empathy, ensuring customer satisfaction.
  • Assisted with inventory checks and restocking to ensure smooth operations.
  • Supported setup and breakdown of events for up to 300 guests, ensuring event space was clean and organized.
  • Coordinated with event managers and kitchen staff to deliver seamless service.
  • Greeted guests, answered questions, and guided them to their assigned areas.
  • Maintained high standards of cleanliness and presentation during events.
  • Assisted in resolving guest issues quickly to preserve satisfaction and event flow.

Customer Service Associate

Broaster Chicken
06.2024 - 12.2024
  • Provided friendly and efficient customer service in a fast-paced quick-service restaurant, handling 80+ customer transactions daily.
  • Took orders in person and over the phone, ensuring accuracy and timely preparation of meals.
  • Prepared and served food items according to company standards for quality, hygiene, and presentation.
  • Operated POS systems, handled cash and card payments, and balanced register at end of shift.
  • Maintained cleanliness and sanitation of workstations, dining area, and restrooms as per health code regulations.
  • Restocked supplies, monitored food inventory, and reported shortages to supervisors.
  • Followed proper food handling and safety procedures, contributing to passing health inspections with high scores.
  • Worked collaboratively with kitchen staff and team members to ensure excellent customer experience.

Education

Commercial Cookery - Diploma

Strathfield College
Melbourne, VIC

English Course - undefined

Della International College
Melbourne
06.2025

Secondary School Certificate - Business Studies

Monipur high School and college
01.2024

Skills

  • Effective Communication
  • Teamwork and collaboration
  • Effective Time Management
  • Attention to Details
  • Problem Solving Skills
  • Patience and Empathy
  • Order Management & POS Systems
  • Inventory & Restocking
  • Cleanliness & Health Code Compliance

Timeline

Retail Assistant

Metro Petroleum
07.2025 - 09.2025

Crew Member & Event Support

Sufra Mandi Restaurant & Banquet Hall
01.2025 - Current

Customer Service Associate

Broaster Chicken
06.2024 - 12.2024

English Course - undefined

Della International College

Commercial Cookery - Diploma

Strathfield College

Secondary School Certificate - Business Studies

Monipur high School and college

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