Mohammad Ahsan
Meadow Heights,Australia
Summary
Dynamic Customer Service Officer with proven expertise at Sydney Overseas Passenger Terminal, excelling in incident resolution and delivering exceptional customer satisfaction. Skilled in Microsoft Office Suite and adept at multitasking, I effectively collaborate with teams to enhance service delivery and streamline operations, ensuring a seamless experience for clients.
Overview
6
6
years of professional experience
Work History
Customer Service officer
Sydney Overseas Passenger Terminal
05.2022 - 09.2024
- Answering internal and external enquiries from clients
- Supporting Check-In and Screening
- Supporting Team according to their needs.
- Assisting any kind of administrative Job
- Recording all documents related to any incident and explaining terms and condition to the customer
- Maintain accurate data and records
Front Officer
Integrated Customer Services (Part of the MG Group Pty Ltd)
Gladesville, NSW
08.2020 - 06.2022
- Monitoring services availability constantly to ensure everything is moving smoothly and any issues reporting concerns to the appropriate support teams.
- Responsible to provide over the phone help to parents and get appointment if needed.
- Provide level 2 support to the desktop environment and monitor services to a diverse customer base.
- Collaborate with co-workers and other IT support departments to address problems and escalate more complicated cases to technical teams and management when necessary.
- Utilize the service management tool to document client follow-ups, requests, and communications in a precise, timely, and meaningful manner.
- Escalate underlying technical issues to manager where collaboration is required.
- Provide email support by addressing the quires raised over the inbound emails from clients and internal departments.
- Generating shift reports daily basis to provide updates on the status of the entire campus and delivering it to various departments to analyse & support decision-making process.
Coordinator and Administrative Officer
A & Z Fashion
12.2018 - 09.2020
- Provided responsive customer service as per requirement.
- Performed various administrative duties e.g. maintained client files, visitors and guest records, dealt with all incoming mails etc.
- Answered incoming calls and escalated to the right person/department when required
- Security functions: Monitored incoming guests, maintained security tapes, maintained incident logs etc.
- Assisted in all clerical responsibilities.
Education
CERT III - Information and Communication Technology
TAFE St. George
Kogarah, NSW01.2024
Diploma - Business management
IIBIT
NSW01.2009
Bachelor of Commerce -
National University of Bangladesh
Dhaka Bangladesh01.2003
Skills
- Windows11 Operating System
- Microsoft Office Suite 365
- Intermediate problem solving
- Troubleshooting skills
- Incident resolution
- Service requests
- Microsoft Windows client operating system
- Microsoft Office Suite (Ms Word, Excel, PowerPoint, Access, Outlook)
- Navigating various applications and systems
- Excellent communication skills
- Analytical skills
- Attention to detail
- Prioritization
- Interpersonal skills
- Time management
- Organizational skills
- Multitasking
- Collaboration
- Autonomy
- Teamwork
- Organizational approach
- Knowledge seeking
- Technical proficiency
- Verbal communication
- Written communication
- Desire to achieve best practices
- Team participation
- Customer satisfaction
- Team collaboration
References
- Risan Uddin, Teacher of DUCV, 0430448752
- Sumon, Accounts Manager, 0433-229-356
- Kawsar Ahmed, MK Solution, 0430-422-543
- Sohel Rana, Accountant, 0430-508-145
Personal Information
Visa Status: Australian Citizen
Attributes
Intermediate problem solving and troubleshooting skills., Ability to capture demand for incident resolution and service requests., Intermediate knowledge of Microsoft Windows client operating system and Microsoft Office Suite (Ms Word, Excel, PowerPoint, Access, Outlook)., Strong competency in navigating various applications and systems., Excellent communication skills including ability to modify approach to suit various audiences., Excellent analytical, problem-solving, and attention to detail abilities, including the capacity to prioritize assignments., Excellent interpersonal and communication abilities, with the capacity to establish and preserve fruitful working relationships within the team., Excellent ability to prioritise tasks and meet deadlines., Exceptional time management, organisational and multitasking skills., Ability to work collaboratively, autonomously and in a team environment., A highly organised approach and ability to collaborate with others., Seek methods to increase own knowledge and technical proficiency, and look for other people's areas of competence., Excellent verbal and written communication skills., Desire to achieve and exceed best practices., Actively participating in all team meetings and exchange views where required., Provide quality service and maximize customer satisfaction.
Timeline
Customer Service officer
Sydney Overseas Passenger Terminal
05.2022 - 09.2024
Front Officer
Integrated Customer Services (Part of the MG Group Pty Ltd)
08.2020 - 06.2022
Coordinator and Administrative Officer
A & Z Fashion
12.2018 - 09.2020
CERT III - Information and Communication Technology
TAFE St. George
Diploma - Business management
IIBIT
Bachelor of Commerce -
National University of Bangladesh
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