Summary
Overview
Work History
Education
Skills
Applications And Software
Certifications And Courses
Languages
Timeline
Generic
MOHAMMAD AL - QATTAWI

MOHAMMAD AL - QATTAWI

Project Administrator | Operations Management Coordinator
Penshurst,NSW

Summary

A dedicated and results-driven professional who thrives in fast-paced environments, delivering high-quality outcomes through confident communication and a client- and staff-focused approach. Adept at collaborating with diverse stakeholders and colleagues to achieve timely results that enhance experiences and foster capability growth in others. Skilled in research, investigation, and data analysis, identifying challenges and implementing effective solutions. Experienced in applying policies, procedures, frameworks, and legislation to provide informed advice, make evidence-based decisions, and efficiently complete a broad range of tasks. Passionate about continuous improvement and committed to excellence in every aspect of work.

Overview

12
12
years of professional experience

Work History

Project Administrator - Operations Management Coordinator

BSA Limited Australia
07.2023 - Current
  • Company Overview: Smart Energy Solutions - Communications and Utility Infrastructure (CUI)
  • Develop and track project budgets to ensure completion within allocated resources and timelines.
  • Participate in internal and external meetings, generating action lists to drive timely project completion.
  • Track key metrics and adjust strategies to keep projects on schedule.
  • Liaise with the contract administrator to update ERP data, including planned service call hours, site details, and asset information.
  • Stay informed about relevant regulations and ensure full compliance in all project activities.
  • Promote adherence to Health, Safety, and Environmental (HSE) standards among all project members.
  • Create and maintain essential project documentation, including reports, meeting minutes, and contracts.
  • Utilize Salesforce to manage project demands and operational requirements.
  • Oversee multiple projects while maintaining seamless communication with supervisors and internal teams.
  • Collaborate to ensure accuracy in scheduling and dispatching of work.
  • Ensure precision in project execution while maintaining compliance with regulations.
  • Anticipate and resolve scheduling challenges, escalating complex issues to Operations Managers as needed.
  • Smart Energy Solutions - Communications and Utility Infrastructure (CUI)

Inbound Air-Freight Operations Representative

Aramex Australia Pty. Ltd.
04.2022 - 06.2023
  • Handle inbound air-freight bookings, ensuring all necessary documentation is accurately prepared and submitted; manage airwaybills, manifests, customs declarations, and import permits.
  • Collaborate with the Australian Customs and Quarantine Department, as well as brokers, to facilitate smooth and timely clearance of goods; ensure adherence to all relevant regulations and procedures.
  • Liaise with airlines, freight forwarders, clients, and customs agencies to coordinate shipments effectively; address and resolve any concerns.
  • Monitor shipment progress using tracking systems; proactively resolve delays and address documentation errors or customs clearance issues.
  • Maintain detailed records of inbound shipments; generate reports on key performance indicators (KPIs) utilizing the Aramex information database and Smart-Clear system.
  • Ensure strict adherence to all applicable regulations, industry standards, and global Aramex procedures.

Airport Services Agent (Airline Representative)

Qatar Airways
01.2019 - 03.2022
  • Greet passengers professionally and provide check-in assistance, verifying travel documents, issuing boarding passes, and allocating seats.
  • Respond to passenger inquiries regarding flight schedules, gate information, baggage handling, and travel-related concerns.
  • Assist passengers with special needs, including unaccompanied minors, elderly travelers, and those requiring wheelchair assistance.
  • Resolve passenger complaints efficiently, ensuring a positive customer experience.
  • Manage passenger flow by ensuring an efficient and accurate check-in process, verifying documentation for security and visa compliance, and facilitating smooth boarding procedures.
  • Coordinate with airport personnel, including gate agents, ground staff, and security teams, to streamline baggage handling and passenger movement.
  • Utilize airline systems (e.g., Amadeus DCM, Sabre) for check-in, boarding, and real-time communication of flight information, delays, or gate changes.
  • Provide administrative and secretarial support to the Airport Services Manager, responding to internal and external correspondence, editing flight manifests, and managing meetings, appointments, and incoming calls.
  • Maintain a well-organized and secure work environment, ensuring adherence to safety protocols and airline regulations.
  • Conduct safety and security checks as assigned by the Airport Operations Manager to uphold compliance standards.

Senior Passenger Services Delivery Agent

Dnata Airport Services Pty. Ltd.
12.2015 - 01.2019
  • Company Overview: The Emirates Group
  • Provide high-quality service to passengers, assisting with check-in, baggage handling, boarding, and special needs requests.
  • Lead and support team members in delivering smooth and efficient passenger services.
  • Identify and proactively resolve passenger handling issues, including delays and disruptions.
  • Ensure adherence to safety and security protocols while handling passengers and their belongings.
  • Communicate effectively with passengers from diverse backgrounds and cultures, as well as airport personnel.
  • Implement improvements to passenger handling procedures, enhancing efficiency and customer satisfaction.
  • The Emirates Group
  • Awarded Najm recognition for customer delight and excellence - July & September 2017.

Professional Sales Consultant

Travel Retail Australia Pty. Ltd.
03.2015 - 12.2015
  • Company Overview: Heinemann Asia Pacific Pty. Ltd.
  • Build and maintain strong relationships with new and existing customers; understand their needs and provide tailored solutions to enhance their shopping experience.
  • Identify new sales opportunities; generate leads through multiple channels; develop and execute effective sales strategies.
  • Analyze customers' challenges and demonstrate how products and services can enhance their travel retail experience.
  • Consistently meet revenue targets by crafting and negotiating compelling customer deals and promotions.
  • Stay informed about market trends and competitor activities to refine sales strategies and maintain a competitive edge.
  • Work closely with customer success and account management teams to ensure seamless onboarding and handover of accounts.
  • Support and mentor sales associates; provide encouragement and guidance to help them overcome challenges and achieve their goals.
  • Heinemann Asia Pacific Pty. Ltd.

IT Technical Support Specialist

The Nuance Group Pty. Ltd.
01.2013 - 02.2015
  • Diagnose and resolve software, hardware, and network issues; utilize remote desktop tools to troubleshoot end-user computers and devices.
  • Install, configure, and maintain computer systems and applications; monitor networks and resolve hardware/software faults.
  • Respond to user inquiries professionally; provide instructions and guidance on software and technology usage; handle and resolve technical issues efficiently.
  • Maintain and update computer networks; administer contact management and database systems to ensure optimal performance.
  • Keep accurate records of technical issues, solutions, and user interactions; document events and generate reports to enhance problem resolution, knowledge sharing, and communication.
  • Support and maintain approximately 150 PCs, 55 laptops, 65 printers, 132 mobility devices, and 135 POS terminals across three locations.
  • Provide 'on-call' support for business-critical issues via the VNC Viewer (Remote Access App); manage EFTPOS hardware/network (Tyro Terminals).

Education

Diploma in Business Administration -

Lloyds International College, Caprock International Pty Ltd.

Certificate III & IV in Business Administration -

Lloyds International College, Caprock International Pty Ltd.

Bachelor in Computer Science & Information Technology Management -

Al-Zaytoonah University of Jordan

Skills

  • Organizational Skills
  • Communication Skills
  • Time Management
  • Project Management Tools
  • Analytical Skills
  • Documentation & Reporting
  • Budgeting & Cost Control
  • Problem Solving
  • Data Management
  • Process Improvement
  • Interpersonal Skills
  • Technical Skills
  • Scheduling and planning
  • Documentation management
  • Project reporting
  • Compliance management

Applications And Software

  • Genesys PureCloud
  • Google Workspace
  • ADCS Amadeus Departure Control System
  • Microsoft Outlook
  • Zendesk
  • Adyen
  • Airtable
  • Microsoft Power BI
  • Salesforce
  • SmartClear
  • Talkdesk
  • Microsoft SharePoint
  • Slack
  • Tableau
  • Timatic
  • Microsoft Teams
  • Zscaler
  • OKTA
  • LiveOps
  • Zinc

Certifications And Courses

  • HLTAID009 - Provide Cardiopulmonary Resuscitation, TCP Training Pty Ltd, Sydney, Australia
  • HLTAID011 - Provide First Aid, TCP Training Pty Ltd, Sydney, Australia
  • HLTAID010 - Provide Basic Emergency Life Support, TCP Training Pty Ltd, Sydney, Australia

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Project Administrator - Operations Management Coordinator

BSA Limited Australia
07.2023 - Current

Inbound Air-Freight Operations Representative

Aramex Australia Pty. Ltd.
04.2022 - 06.2023

Airport Services Agent (Airline Representative)

Qatar Airways
01.2019 - 03.2022

Senior Passenger Services Delivery Agent

Dnata Airport Services Pty. Ltd.
12.2015 - 01.2019

Professional Sales Consultant

Travel Retail Australia Pty. Ltd.
03.2015 - 12.2015

IT Technical Support Specialist

The Nuance Group Pty. Ltd.
01.2013 - 02.2015

Certificate III & IV in Business Administration -

Lloyds International College, Caprock International Pty Ltd.

Bachelor in Computer Science & Information Technology Management -

Al-Zaytoonah University of Jordan

Diploma in Business Administration -

Lloyds International College, Caprock International Pty Ltd.

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MOHAMMAD AL - QATTAWIProject Administrator | Operations Management Coordinator