Mohammad Alali
Sydney,NSW
Summary
Seeking opportunity to develop professional experience in dynamic work environment. Can contribute to business success by providing comprehensive support in various capacities. Committed to taking on necessary tasks and leveraging skills to help drive company objectives. Eager to immerse in professional workplace and actively contribute to growth and success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Start Aviation Services
09.2024 - Current
- Managed customer data efficiently.
- Addressed customer needs, ensuring exceptional experiences.
- Handled customer queries via phone promptly.
- Demonstrated proficiency under challenging conditions.
Customer Service Officer
Hertz Car Rental
02.2023 - 06.2024
- Deliver outstanding support to customers.
- Maintained confidentiality for client details in all operations.
- Coordinated with clients via phone and email to ensure their needs were met.
- Evaluated vehicle conditions upon arrival and departure for potential issues.
- Maximised customer satisfaction with effective measures.
- Ensured compliance with company protocols and safety regulations.
Leading Hand
Jetstar
03.2022 - 04.2023
- Company Overview: Sydney Airport
- Supervised extensive aircraft service operations.
- Achieved faster project delivery.
- Led team efforts and supervision.
- Mastered various safety protocols.
Traffic Controller/ Team leader
Histopath
02.2020 - 10.2021
- Oversaw vehicle traffic at COVID testing locations.
- Adhered to comprehensive safety regulations and standards.
- Directed teams in following established guidelines.
- Ensured patient satisfaction through comprehensive care.
- Devised strategies for vehicle movement.
- Adapted to high-stress professional settings.
Call Center Sales Representative
Callbox
04.2019 - 06.2020
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
Education
Diploma - Health Science, Physical Education
Western Sydney University
Certificate IV - IT Network Security
TAFE NSW
NSWYear 12 - Year 12
GRC Otley Senior College
Sydney 11.2020
Skills
- Communication skills
- Interpersonal skills
- Customer-oriented
- Attention to detail
- Good under pressure
- Reliability
- Cleanliness
- Hygiene
- Ability to handle high workload
- Calm under pressure
Timeline
Customer Service Representative
Start Aviation Services
09.2024 - Current
Customer Service Officer
Hertz Car Rental
02.2023 - 06.2024
Leading Hand
Jetstar
03.2022 - 04.2023
Traffic Controller/ Team leader
Histopath
02.2020 - 10.2021
Call Center Sales Representative
Callbox
04.2019 - 06.2020
Diploma - Health Science, Physical Education
Western Sydney University
Certificate IV - IT Network Security
TAFE NSW
Year 12 - Year 12
GRC Otley Senior College
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