MOHAMMAD ALAM
Sydney,NSW
Summary
Dynamic Store Manager with a proven track record at Retail Store, excelling in customer service and team leadership. Enhanced store performance through effective recruitment and training, fostering a collaborative environment. Expert in inventory management and financial oversight, achieving operational efficiency while maintaining high customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Manager
Retail Store
04.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Bachelor of Science - Physics
Jagannath University
Dhaka , Bangladesh01-2005
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership and coaching
- Recruitment and hiring
- Leadership development
- Employee scheduling
- Team building
Accomplishments
- Increased sales by 15% by coaching department managers on new merchandising standards.
- Recruited 5 successful new managers within one year.
- Managed a store that exceeded company expectations in every category during the covid pandemic .
Certification
- Certified food safety supervisor
- Class A and Class E security licence
Languages
Hindi
Full Professional
English
Bengali
Full Professional
Timeline
Store Manager
Retail Store
04.2023 - Current
Bachelor of Science - Physics
Jagannath University
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