MOHAMMAD AL AMIN SHAWON
Quality control executive, Sales and replenishment associate, Customer service associate
St Albans,VIC
Summary
Hardworking and dedicated worker with exceptional work ethic and excellent communication abilities. Proficient at both independent work and collaborative teamwork. Flexible availability, including evenings, third shifts, and weekends.
Overview
8
8
years of professional experience
1
1
Certification
7
7
years of post-secondary education
Work History
Senior Quality control executive
Eskayef Pharmaceuticals Limited
Dhaka
06.2021 - 09.2024
- Conducting chemical analysis of Active Pharmaceutical Ingredients (API), Raw Materials (RM), intermediate products and finished products.
- Analytical method development and validation of FDA approved products
- Preparing Certificate of Analysis (CoA), Standard Testing Procedure (STP), Standard Operating Procedure (SOP) and protocol of testing product's stability.
- Participation in-house audit program and audit of regulatory agency (US-FDA, UK-MHRA, TGA-Australia, ANVISA).
Sales and replenishment associate
Agora Super Shop
Dhaka
01.2019 - 12.2019
- Assisted in managing day-to-day operations, including inventory control, staff scheduling, and vendor relations.
- Maintained high levels of cleanliness and organization within the store.
- Arranged products on shelves and replenished stock as needed.
- Greeted customers and provide them with assistance.
- Handled customer complaints in a professional manner.
- Assisted other team members to achieve goals.
Customer Service Associate
Ingenious Technologies Ltd
Bangladesh
02.2017 - 01.2019
- Providing digital channel support via email, chat, and social media.
- Addressing customer inquiries and concerns regarding products and services.
- Documenting customer feedback and issues to improve products and services.
- Handling customer complaints constructively to retain satisfaction and loyalty.
Education
Ph.D. - Applied Chemistry
RMIT University
124 La Trobe Street, Melbourne, VIC 3000. 10.2024 - Current
Master of Science - Biotechnology And Genetic Engineering
Jahangirnagar University (JU)
Savar, Dhaka, BAngladesh 12.2018 - 12.2019
Bachelor of Science - Biotechnology And Genetic Engineering
Jahangirnagar University (JU)
Savar, Dhaka, BAngladesh 01.2012 - 01.2017
Skills
- Chemical analysis of pharmaceutical goods
- Document preparation for SOP, GLP
- Effective Customer Communication
- Loss Prevention Goals Monitoring
- Retail Transactions Processing
- Customer Assistance
- Teamwork Skills
- Time Management
- Company Standards
- Workplace Efficiency
- Cleaning management
- Product inventory management
Team leadership
Operations management
Administrative skills
Quality management
Networking
Certification
- Visa Condition (Subclass 500), May engage in work for more than 48 hours a fortnight (No restrictions on work hours).
- Working with Children Check
Additional Information - References
- Md Razu Ahmed, Senior assistant manager, Eskayef Pharmaceuticals Limited, razu.ahmed@skf.transcombd.com, +88 01764101564
- Md Anaiem Islam, MBA, Senior Manager, Ingenious Technologies Ltd, Bangladesh, suhan242@gmail.com, +88 018 6984 8426
- Md Monir Hossain, Ph.D. Research Fellow, RMIT University, VIC, 3000, +61 481 430 598, monir.hossain.accju42@gmail.com
Professional Objectives
Hardworking and dedicated worker with exceptional work ethic and excellent communication abilities. Proficient at both independent work and collaborative teamwork. Flexible availability, including evenings, third shifts, and weekends.
Personal Information
- Availability: Flexible availability, including evenings, third shifts, and weekends.
- Visa Status: Visa Condition (Subclass 500): May engage in work for more than 48 hours a fortnight (No restrictions on work hours).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Timeline
Ph.D. - Applied Chemistry
RMIT University
10.2024 - Current
Senior Quality control executive
Eskayef Pharmaceuticals Limited
06.2021 - 09.2024
Sales and replenishment associate
Agora Super Shop
01.2019 - 12.2019
Master of Science - Biotechnology And Genetic Engineering
Jahangirnagar University (JU)
12.2018 - 12.2019
Customer Service Associate
Ingenious Technologies Ltd
02.2017 - 01.2019
Bachelor of Science - Biotechnology And Genetic Engineering
Jahangirnagar University (JU)
01.2012 - 01.2017