Mohammad Ali
Coopers Plains,QLD
Summary
Dedicated volunteer and customer service executive with a proven track record of delivering exceptional dining experiences and leading high-performing teams. Experience as a Changemaker with Footsteps Bangladesh has cultivated the ability to thrive under pressure, support communities, and inspire positive change. A unique blend of hospitality expertise and social impact awareness enhances the capacity to contribute effectively in any role. Eager to apply skills in a dynamic environment that prioritizes customer satisfaction and community engagement.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Almas Super Shop
02.2023 - 01.2025
- Managed customer feedback, driving improvements in service quality
- Utilized CRM tools to track interactions, improving follow-up efficiency
- Collaborated with sales teams, aligning customer needs with solutions
Changemaker
Footsteps Bangladesh
02.2022 - 12.2024
- Led innovative projects that drove community engagement and impact.
- Increased awareness of social issues through targeted campaigns.
- Created a mentorship program, fostering future leaders.
Education
Bachelor of Science - Information Technology
University of Southern Queensland
Springfield, QLD05-2028
Skills
- Effective Time Management
- Creative Problem-Solving
- Active Listening
- Efficiency Under Pressure
- Critical Thinking
- Talented Customer Services
- Team collaboration
- Customer engagement
Accomplishments
- Campus Ambassador for English Olympiad; recruited 50+ participants and ran a 100-person info session.
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Limited Working
Interests
- I like looking at the stars and learning about constellations
- Watching Movies and TV Shows
- Music
Timeline
Customer Service Executive
Almas Super Shop
02.2023 - 01.2025
Changemaker
Footsteps Bangladesh
02.2022 - 12.2024
Bachelor of Science - Information Technology
University of Southern Queensland
Availability
Late night shift
Date of Birth
10/04/2005 (20 years old)
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