Summary
Overview
Work History
Education
Skills
Timeline
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Taipi Ahmed

Merrylands,NSW

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

2
2
years of professional experience

Work History

Delivery Associate

Amazon Logistics
06.2023 - Current
  • Assign ticket to right level IT service desk.
  • Communicate with IT manager and delivery drivers for any kind of issues.
  • Look after computer systems in warehouse.
  • Prevented potential downtime by performing routine maintenance checks on critical systems and updating software as needed.
  • Streamlined ticket resolution process, implementing knowledge database to assist in troubleshooting common issues.
  • Prepared orders for shipment by picking, packing, and labelling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

RTS and Customer Service

Amazon
05.2022 - 06.2023
  • Organize delivery according to work load.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Supervised delivery staff and general productivity.
  • Planned delivery routes according to traffic, weather and types of delivery.
  • Organized records of vehicles, schedules and completed orders.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Completed and submitted logs and paperwork every day to maintain records.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

Bachelor of Science - Botany

West Bengal State University
Barasat, West Bengal
07.2015

Skills

  • Ticketing system proficiency
  • System Administration
  • Operating System Knowledge
  • Software Installation
  • Communications
  • MS Office
  • Operations support
  • Team Collaboration
  • Effective Customer Communication
  • Customer Complaint Resolution
  • Incident Management
  • Creative Thinking
  • Attention to Detail

Timeline

Delivery Associate

Amazon Logistics
06.2023 - Current

RTS and Customer Service

Amazon
05.2022 - 06.2023

Bachelor of Science - Botany

West Bengal State University

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Taipi Ahmed