Mohammad Khan
Fraser Rise,VIC
Summary
I am a dedicated and self-motivated logistic support professional committed to delivering exceptional service solutions. In my recent roles, I have successfully managed multiple shipments, ensuring they met both time and compliant delivery methods. I take pride in my attention to detail, confidence, and outstanding customer service skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Warehouse Administrator
Austrans
01.2023 - 04.2024
- Prepared and checked shipping manifests, making sure all documents were accurate and coordinated with warehouse staff to confirm load details and schedules.
- Organized the dispatch of goods, ensuring they were delivered on time and efficiently.
- Managed various administrative tasks like filing, preparing documents, and managing office supplies.
- Handled SAP SCM software to keep track of inventory, process orders, and update records.
- Oversaw annual physical inventory counts, reconciling discrepancies quickly to maintain up-to-date stock information for all products.
- When required, I drove forklifts to help move heavy goods inside the warehouse.
Courier Driver and Administration Support
Eagle Transport
01.2021 - 12.2022
- Delivery of shipment goods to customers.
- Offered administrative support.
- Regularly checked that packages were handled accordingly.
- Used internal systems to maintain all data accurately.
- Addressed customer inquiries and made sure they had a positive experience.
Air Export Coordinator
Nippon Express
03.2014 - 12.2020
- Oversaw the seamless shipment of export goods for clients, ensuring efficiency and effectiveness in all processes.
- Ensured all exports meet international customs compliance requirements and adhere to regulatory procedures in a timely manner.
- Maintained regular and clear communication with overseas offices to coordinate and streamline export activities.
- Established and maintain strong working relationships with airline providers and key stakeholders to facilitate effective export operations.
Logistics Administrator
Lawsons Forwarding
03.2012 - 02.2014
- Sea and Air cargo operations monitoring.
- Preparation and registration of international shipment documentation ensuring compliance to customs regulations requirements and procedures.
- Planned shipment route optimization, and route costs.
- Arrangement of shipment delivery from warehouses to their final destination.
Retail Salesperson
Telstra Retail
01.2009 - 03.2012
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Ensured smooth store operations by assisting with opening, and closing procedures.
- Collaborated with team members to achieve daily sales goals and deliver exceptional customer service experiences.
- Increased sales and customer satisfaction through personalized servicing.
Inbound Sales CSR
UCMS Call Centre
02.2006 - 12.2008
- Managed high call volumes during peak hours.
- Educated customers on product features, benefits, and pricing.
- Developed an in-depth understanding of product offerings to better assist customers.
- Established active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Assisted customers with account set-up, enabling smooth transitions into using the company's products or services.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
Inbound Internet Technical Service
TeleTech Call Centre
08.2003 - 12.2005
- Managed high call volumes without delays or wait times.
- Educated customers on dial-up internet usage.
- Assisted customers with service or technical issues.
- Identify potential service solutions for customer needs.
- Carefully handled objection handling with customers.
- Log all service enquiries against customer record in CRM.
Education
Diploma of Supply Chain & Logistics -
Victoria University
2015
Diploma of Network Engineering -
NMIT
2004
Skills
- Microsoft Office 365
- Win 10/11
- Edi Cargo Wise
- SAP SCM
- Forklift Driving Card
- White Card
- Traffic Management Card
References
References will be provided upon request.
Certification
First Aid Certificate (2023)
Languages
Hindi
Urdu
Timeline
Warehouse Administrator
Austrans
01.2023 - 04.2024
Courier Driver and Administration Support
Eagle Transport
01.2021 - 12.2022
Air Export Coordinator
Nippon Express
03.2014 - 12.2020
Logistics Administrator
Lawsons Forwarding
03.2012 - 02.2014
Retail Salesperson
Telstra Retail
01.2009 - 03.2012
Inbound Sales CSR
UCMS Call Centre
02.2006 - 12.2008
Inbound Internet Technical Service
TeleTech Call Centre
08.2003 - 12.2005
Diploma of Supply Chain & Logistics -
Victoria University
Diploma of Network Engineering -
NMIT