Mohammad Kheirandish
Newcastle,Australia
Summary
University of Newcastle student and current AskUON team member with experience providing high-quality student support, triaging enquiries and delivering accurate advice across Student Central services. Strong knowledge of UON systems, policies and procedures, with proven customer service, administration and communication skills in high-volume environments. Experienced in supporting students across the student lifecycle, resolving enquiries and referring complex matters to appropriate teams. Looking forward to bringing my existing Student Central experience and knowledge to the Student Progression team.
Overview
2
2
Languages
3
3
years of professional experience
Work History
ASKUON
The University of Newcastle
Callaghan, NSW
05.2026 - Current
- Provide high-quality customer service and timely advice to students across phone, email and face-to-face channels.
- Triage and resolve student enquiries relating to courses, programs, enrolment, credit and University processes, escalating complex matters to specialist teams.
- Use University CRM systems, databases and knowledge resources to manage enquiries and maintain accurate student information.
- Interpret and apply UON policies, procedures and academic requirements to provide accurate and consistent student advice.
- Support students across the student lifecycle, connecting them with appropriate Student Central and University services.
- Manage high-volume enquiries while prioritising workloads, meeting deadlines and maintaining accuracy and attention to detail.
Practice Manager
MyCheck Health
Woy Woy, Australia
05.2023 - 12.2025
- Supervised daily operations of the clinic, ensuring efficient workflow and high-quality patient service
- Coordinated staff schedules, team meetings and communication between administrative and healthcare staff
- Provided leadership and training to administrative staff to maintain consistent service standards
- Managed patient enquiries and resolved complex issues requiring managerial support
Education
Bachelor of Physiotherapy -
The University of Newcastle
Australia11.2029
Skills
- Student Service & Enquiry Triage – Customer service, enquiry resolution and referral to appropriate UON teams
- UON Policies & Procedures – Interpret and apply University policies, academic requirements and processes
- Student Lifecycle Support – Knowledge of enrolment, courses, programs, credit and Student Central processes
- CRM & University Systems – Proficient with CRM systems, databases and digital knowledge resources
- Communication & Stakeholder Engagement – Professional communication with students, academic and professional staff
- Organisation & Attention to Detail – Prioritise high-volume workloads and meet deadlines with accuracy
- Teamwork & Initiative – Work collaboratively and autonomously, using initiative to resolve enquiries
Availability Compliance
- Available for onboarding and training prior to commencement
- Flexible availability
- Committed to equity, diversity, respectful workplace culture, and University policies
- Available for work anytime at Callaghan, NUspace or Central Coast campuses (fully flexible between all UON campuses)
Awards
- College of Engineering, Science and Environment Commendation List, 2024
- CCAS Industrial Engineering Academic Award, 2021
Volunteer Experience
STORMCo Volunteer - Community Outreach Program, Walgett & Brewarrina, NSW, Australia, 06/21, Participated in a community service initiative supporting Aboriginal and Indigenous communities in regional New South Wales., Assisted in organising and delivering youth engagement activities aimed at building confidence, teamwork, and positive relationships with local children and families., Collaborated with a team of volunteers to run recreational programs, sports activities, and community events for local youth., Contributed to practical community support tasks and outreach efforts designed to strengthen connections between volunteers and the local community., Demonstrated strong teamwork, cultural awareness, and adaptability while working in remote regional environments., Helped create a supportive and inclusive environment for children through mentoring, encouragement, and structured activities.
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Timeline
ASKUON
The University of Newcastle
05.2026 - Current
Practice Manager
MyCheck Health
05.2023 - 12.2025
Bachelor of Physiotherapy -
The University of Newcastle