Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohammad Mohtadi

Bass Hill,NSW

Summary

Adept at enhancing customer satisfaction and providing exceptional personal care, I leveraged critical thinking and relationship-building skills at Service Australia to resolve complex customer issues, leading to a notable increase in loyalty. My background also includes comprehensive support for individuals with disabilities, prioritizing dignity and independence. Caring Disability Support Worker skilled at working with individuals living with issues. Versed in daily living support, meal preparation, and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Disability Support Worker

Hope And Care
01.2021 - 01.2024
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.

Customer Service Representative

Service Australia
02.2019 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.

Education

Covid Training Infection Control

Certificate III Disability Support Work -

Ndis
01.2020

High School Diploma -

Basshill High School
02.2015

Skills

  • Daily living assistance
  • Housekeeping and meal preparation
  • Personal Care
  • Independent Living Support
  • Relationship Building
  • Documentation And Reporting
  • Client Confidentiality
  • Incident Reports
  • Mobility support
  • Customer Service
  • Active Listening
  • Data Entry
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Complaint resolution
  • Client Relations
  • Customer satisfaction measurement

Timeline

Disability Support Worker

Hope And Care
01.2021 - 01.2024

Customer Service Representative

Service Australia
02.2019 - 09.2021

Covid Training Infection Control

Certificate III Disability Support Work -

Ndis

High School Diploma -

Basshill High School
Mohammad Mohtadi