Mohammad Naseeruddin Khan
Sale,VIC
Summary
At Hemmersbatch, I spearheaded initiatives that significantly reduced downtime through proactive technical troubleshooting, enhancing user satisfaction and team collaboration. My expertise in remote desktop management and ability to mentor junior staff underscore my technical and leadership skills, ensuring high service quality in fast-paced environments.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Experienced with providing comprehensive technical support and troubleshooting for end-users. Utilizes strong problem-solving abilities to maintain system functionality and user satisfaction. Knowledge of various operating systems and software applications ensures smooth operations and quick resolutions.
Overview
1
1
year of professional experience
Work History
Deskside Support Engineer
Hemmersbatch
09.2023 - Current
- Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
- Improved end-user satisfaction by providing timely and effective deskside support for hardware, software, and network issues.
- Troubleshot technical issues remotely, reducing the need for in-person visits and enabling faster resolution times.
- Enhanced team collaboration with consistent communication and updates on open tickets and ongoing projects.
- Maintained up-to-date documentation on system configurations, troubleshooting procedures, and user guides for quick reference during support tasks.
- Offered guidance to junior team members, sharing knowledge and expertise gained through years of experience in deskside support engineering roles.
- Provided expert guidance on best practices for computer usage, password management, data security, and backup strategies to minimize risk exposure.
- Conducted regular reviews of service desk processes to identify areas where improvements could be made to better serve end-users'' needs.
- Developed strong relationships with users to foster trust and confidence in IT services provided.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees, Familiarity with operating systems(Windows,MacOS,Linux).
- Created user accounts and assigned permissions.
- Participated in regular team meetings to review support logs, identify recurring issues, and develop targeted solutions.
- Improved service quality by consistently monitoring SLA compliance and implementing corrective actions.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Electronics & Communication -
Aizza College of Engg& Technolgy
Hyderabad06-2015
Skills
- Remote desktop management
- Technical support expertise
- Ticketing system experience
- Active Directory management
Languages
English
Professional Working
Timeline
Deskside Support Engineer
Hemmersbatch
09.2023 - Current
Bachelor of Electronics & Communication -
Aizza College of Engg& Technolgy
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