Mohammad Nayem

* ICT Technician — NT IT
July 2024 – Present · Full-time · Darwin, NT

Delivers comprehensive onsite and remote technical support across metro and regional communities in the Northern Territory. Responsibilities span Microsoft 365 administration, RingCentral cloud telephone system support, CommBox interactive screen installation and configuration, device setup, network troubleshooting, and end user training and support. Combines deep technical knowledge with strong communication skills to deliver consistent, high-quality IT solutions to a diverse client base across challenging environments.

* Customer Service Engineer — NT IT

July 2023 – July 2024 · Full-time · Darwin, NT

Promoted to Customer Service Engineer following strong performance as a Junior Print Technician. Delivered onsite and remote technical support, travelling to regional communities across the Northern Territory to ensure uninterrupted printer services. Specialised in the maintenance, troubleshooting, and repair of Fujifilm and Lexmark print systems, serving as a trusted technical contact for clients in both metro and remote locations.

* Junior Print Technician — NT IT

December 2022 – July 2023 · Full-time · Darwin, NT

Provided technical support and maintenance for Fujifilm printers in a fast-paced IT environment. Diagnosed and resolved hardware faults, performed routine servicing, and ensured minimal downtime for clients. Developed hands-on expertise in Fujifilm print systems while delivering reliable first-line technical support. Progressed to promotion within 7 months through demonstrated technical aptitude and commitment to quality service.

• Coordinated with other interns to accomplish specific needs and deliver individualized services.
• Wrote technical user work instructions and training documentation for ICT service delivery team.
• Improved information collection and recordkeeping accuracy by creating, updating and managing employee asset details.
• Lodged service requests and incident forms for company assets and followed-up email enquiries with stakeholders.
• Identifying functionality requirements for projects to facilitate new systems in meeting rooms and prepared documentation for users.
• Collaborated with other teams to work on different projects and resolved new system issues quickly and professionally.
• Analyzed business invoices to create data visualization for monthly cost rationalization.
• Worked under supervision of ICT service delivery specialist and assisted with project delivery and reporting tasks.