Hi, I’m
Mohammad Nayem
Print Technician
DARWIN CITY,NT
Summary
As an experienced and enthusiastic IT professional, my background encompasses a range of skills applicable to an IT Service Officer role. With a strong foundation in Service Delivery, Hardware Technical Support, Asset Management, Content Authoring, Audit, Business Analysis, Project Management, and CMDB, I bring a holistic understanding of IT operations.
.
In my current position at NT-IT Pty Ltd, I specialize in the comprehensive management of office Multi-Functioning Devices. This involves not only the installation and regular maintenance of these devices but also the configuration of IP addresses, troubleshooting, and the installation of drivers and software. This hands-on experience has honed my technical expertise, enabling me to effectively address and resolve issues in high-pressure, deadline-driven environments. One of my strengths lies in my confident and articulate communication style. I possess excellent interpersonal skills and am adept at engaging with customers, ensuring their needs are met and issues are resolved promptly. Additionally, my analytical and problem-solving abilities have proven crucial in diagnosing and mitigating various challenges associated with IT services.
.
What sets me apart is my adaptability to work both independently and collaboratively within a team. While I value personal achievement, I thrive in a collaborative environment where teamwork is essential for achieving organizational goals. My dedication to contributing to impactful change aligns seamlessly with the responsibilities of an IT Service Officer, where adapting to evolving technologies and improving service delivery are key components.
.
In summary, I bring a wealth of technical knowledge, practical experience, and a commitment to continuous improvement to an IT Service Officer role. My multifaceted skill set positions me as a valuable asset capable of ensuring the smooth operation of IT services and contributing to the overall success of the organization.
Overview
1
year of professional experience
3
years of post-secondary education
2
Certifications
Work History
NT IT Pty LtdDarwin, NT
Print Technician
12.2022 - Current
Job overview
- Demonstrated strong knowledge of all types of Multifunctioning device's electrical components, operations, specifications and proper testing methods.
- Install, configure and set up printers to work with computer systems and networks.
- Test, Identify, diagnose and troubleshoot both hardware and software-related printer issues.
- Utilize diagnostic tools and software to identify and resolve technical difficulties and provide support to end-users.
- Communicate effectively with non-technical users to understand and address their concerns.
- Maintain accurate records, document procedures and solutions of printer repairs and service calls.
- Train, provide guidance on best practices towards end-users on basic printer operation and maintenance.
- Evaluated systems according to predetermined checklist and collaborate closely with IT personnel to facilitate resolution of underlying network issues and challenges.
- Perform audit, update job details in Service Point system and other tasks as designated by management.
Power And Water CorporationDarwin, Northern Territory
ICT Service Delivery Coordinator Intern
05.2023 - 08.2023
Job overview
- Coordinated with other interns to accomplish specific needs and deliver individualized services.
- Wrote technical user work instructions and training documentation for ICT service delivery team.
- Improved information collection and recordkeeping accuracy by creating, updating and managing employee asset details.
- Lodged service requests and incident forms for company assets and followed-up email enquiries with stakeholders.
- Identifying functionality requirements for projects to facilitate new systems in meeting rooms and prepared documentation for users.
- Collaborated with other teams to work on different projects and resolved new system issues quickly and professionally.
- Analyzed business invoices to create data visualization for monthly cost rationalization.
- Worked under supervision of ICT service delivery specialist and assisted with project delivery and reporting tasks.
Education
Charles Darwin UniversityDarwin, NT
from Bachelor of Information Technology
07.2017 - 06.2021
Skills
Excellent Communication
Certification
Certificate IV in Business
Accomplishments
Academic Excellency Award at CDU IT Code Fair (12/2019)
-For outstanding achievement in Business Intelligence and Data Mining
Affiliations
Australian Computer Society
Australian Information Security Association
References
References can be provided upon request.
Timeline
ECBA Certification Prep Course
06-2023
ICT Service Delivery Coordinator Intern
Power And Water Corporation
05.2023 - 08.2023
Print Technician
NT IT Pty Ltd
12.2022 - Current
Certificate IV in Business
04-2022
Charles Darwin University
from Bachelor of Information Technology
07.2017 - 06.2021
Similar Profiles
Marvin Peter GayeMarvin Peter Gaye
Plumbing & Maintenance at AKRON GROUP NT PTY LTDPlumbing & Maintenance at AKRON GROUP NT PTY LTD
Michael MurrayMichael Murray
Managing Director at Mick Murray Welding NT Pty LtdManaging Director at Mick Murray Welding NT Pty Ltd
Matthew McCartyMatthew McCarty
Civil Construction Worker at HAC Earthworks NT Pty LtdCivil Construction Worker at HAC Earthworks NT Pty Ltd
Josephine AppooJosephine Appoo
Clinical Educator at Central Australian Remote Health Development ServicesClinical Educator at Central Australian Remote Health Development Services
Md Safiyan AhmedMd Safiyan Ahmed
Duty Manager at Thai Kee IGA MeadowbankDuty Manager at Thai Kee IGA Meadowbank