Mohammad Rahman
Sydney,NSW
Summary
Dedicated and experienced retail professional with over 15 years in the industry, specializing in customer service, team leadership, and operational management. Proven track record of enhancing team performance and driving sales in high-pressure environments. Seeking to leverage extensive experience in a role within the NDIS sector to contribute to improved service delivery and client satisfaction.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Viva Energy Retail Service Station, Kirrawee Reddy Express
Kirrawee
02.2020 - Current
- Lead a team of employees, overseeing daily operations and ensuring high standards of customer service
- Implement strategies to improve sales performance and enhance customer experience
- Conduct training and development sessions for staff to improve service delivery and operational efficiency
- Collaborate with management to develop and execute business plans and promotional activities.
Team Member
Coles Express
Roberts Road West
01.2009 - 02.2020
- Provided exceptional customer service, assisting customers with inquiries and resolving issues
- Maintained a clean and organized store environment to enhance customer satisfaction
- Assisted in inventory management, ensuring stock levels were maintained and products were displayed effectively
- Contributed to a team-oriented environment by fostering positive relationships with coworkers and management.
Education
BBA - Accounting
Holmes Institute
Sydney 04-2014
Skills
- Strong leadership and team management abilities Excellent customer service and communication skills Proficient in financial management and reporting Experience in training and mentoring staff Ability to work under pressure and meet deadlines
Timeline
Assistant Manager
Viva Energy Retail Service Station, Kirrawee Reddy Express
02.2020 - Current
Team Member
Coles Express
01.2009 - 02.2020
BBA - Accounting
Holmes Institute