Mohammad Raza Abidi
Sydney,NSW
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Kmart
Parramatta, NSW
01.2022 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Crew Team Member
McDonalds
North Parramatta , NSw
05.2022 - 08.2022
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Organized and restocked supplies to support operations and team productivity.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Adhered to safety protocols when handling hazardous materials or working with heavy machinery.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
Work Experience
Coles
Parramatta , NSW
06.2019 - 08.2019
- Recognized by management for providing exceptional customer service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Arthur Phillip High School
Parramatta, NSW11-2021
Bachelor of Cyber Security And Behaviour - Information Technology
Western Sydney University
ParramattaSkills
- Data Collection
- Data Entry
- Consultative Sales
- Active Listening
Web Development Skills:
- Responsive Web Design
- Front-End Skills: HTML, CSS
- PHP
- Javascript
- Web Security
Accomplishments
- Peer Support Leader (Year 10)
- High School Certificate (HSC)
- Attendance Award
Timeline
Crew Team Member
McDonalds
05.2022 - 08.2022
Customer Service Representative
Kmart
01.2022 - Current
Work Experience
Coles
06.2019 - 08.2019
High School Diploma -
Arthur Phillip High School
Bachelor of Cyber Security And Behaviour - Information Technology
Western Sydney University
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