Mohammad Samiul Islam

Professional and skilful customer service agent with admin skills and experience in handling customer service enquiries in a professional and timely manner. Adept at overseeing administrative tasks, maintaining efficient office environments, and supporting senior management in high-pressure, deadline-driven settings. Proven ability to manage complex customer problems, handling vulnerable customers through effective communication and also ensuring customer interest is held within highest standards while providing service and proficient in different software like Microsoft Office and CRMS.

Customer service professional with extensive experience in providing exceptional support and resolving issues to enhance customer satisfaction. Known for strong team collaboration and adaptability in dynamic environments. Possesses excellent communication skills and commitment to delivering high-quality results.

• Supervised team of 10 staff members.
• Documented and resolved customer complaints which led to increased NPS(Net Promoter Score).
• Resolved product issue through consumer testing.
• Achieved call AHT (Average Handle Time) KPI of 10 minutes by completing calls with accuracy and efficiency.
• Achieved overall team KPI of positive customer feedback
• Collaborated with team of 4 in the development of Auth-0 Outbound Campaign