Mohammad Tahsin

• Expanded customer base through networking, and relationship building.
• Maintained up-to-date knowledge of industry trends and products for informed decision-making during client interactions.
• Conducted accurate measurements of client spaces for efficient installation planning and cost estimation.
• Trained and mentored new sales representatives.
• Going above and beyond to deliver energetic responses to customers and builders through all forms of contact such as telephone, Email, and Face to Face.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Providing on-site measurements to installers and builders through architectural designs.
• On-site meetings with builders and designers to accommodate their client's needs and timeframes.
• consistently meeting KPI targets and exceeding the basic expectations.
• Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Engage and educate existing Customers on the benefits of Novated leasing.

• Building rapport and developing relationships with all stakeholders.

• Use provided information and knowledge to effectively sell the features and benefits of Novated leasing and service employees via an outbound dialler system.

• Experience in using CRM, COMET, VMS, Microsoft Excel and Outlook

• Have consistently met and exceeded set KPI’s every month for the past 12 months.

• Taking part in the Novated Lease Step Up program to gain additional knowledge around procurement, estimates, and finance application forms and also providing existing customers with additional promotional extras.

• Taking part in training new employees within the Direct Sales team. such as navigating outbound sales calls, CRM, COMET, and providing future troubleshooting and general support.

• Assisting customers both face-to-face and over the phone with
• transport/advice and coordinating deliveries regarding large electronic purchases.
• Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
• consolidated and sent daily reports referencing deliveries
• Provide pricing and discounted quotes for requested customers
• working in a fast-paced environment.
• Maintain and confirm delivery reports for Clients.
• Streamlined communication channels for increased efficiency and better customer service experience.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.

• Coordinated team members within multiple local and remote regions.

• Sales Person of the Month award received on multiple occasions.

• Managed leave requests and absences and arranged covers to facilitate the smooth flow of operations.

• Provided general information and knowledge to customers via Face-to-Face and phone interactions.

• Ensured team members had a strong working knowledge of the products and provided ongoing training and coaching as required.

• Provided promotional and product education focusing on satisfactory customer service.

• Excelled in a fast-paced and ever-changing environment.

• Frequently worked and traveled autonomously in remote areas.

• Held weekly team meetings to inform team members of company news and updates.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.